What are the responsibilities and job description for the HVAC Service Technician position at Energy Jobline?
Overview
Looking to TradeUP to a Dispatch/ Customer Service Role! Earn unlimited commission, experience and work with a great team! Can you be in a recession resistant, truly essential business and use your excellent customer service skills to help provide top notch customer experience?
Yes, you can.
Job Summary
You will be responsible for quickly answering inbound calls from existing and potentially new customers. You will use your experience and training to ensure that these customers are set up with appointments with the right technician at the right time for the customer and the business thru high quality interactions. You will use your empathy skills to show our customers how important their issue is to our team and resolve their concerns. You will also be responsible for educating customers on what to expect from our services and offerings such as membership plans.
In addition to inbound calls, you will also be responsible for making outbound calls to existing customers. These interactions will ensure our customers are well informed of opportunities going on within the company such as: upcoming appointments and deals, as well as setting up new appointments for customers with membership plans, etc.
Our team will train you on business knowledge, processes, and suggested verbiage to ensure you are successful. You’ll be responsible for customer service metrics such as quality interactions, booking appointments, and setting up new membership plans. Your team leader will provide coaching and training to ensure you have all the tools you need to be a top-notch teammate!
That is a lot! So, to do all of this, you bring a balance of experience with providing great customer service along with a competitive spirit to drive the business forward with new bookings and memberships. You enjoy solving problems and conveying your willingness to assist over the phone.
Interested? This role will be filled soon, so read on and if you qualify and have passion to excel – let us know!
Responsibilities
Take inbound calls from new and existing customers to answer questions and resolve issues.
Make outbound calls as needed to ensure the technician’s schedules are full.
Book appointments for the right tech at the right time for the customer and the company, overcoming objections as needed.
Provide a great phone experience during customer interactions
Resolve and de-escalate customer concerns
Educate customers on the value of membership plans and assist them in signing up
Achievement of monthly customer service key performance indicators.
Qualifications
Job location: on site Fort Walton
2 years of customer service experience, call center experience
Strong communication skills, both written and verbal
Demonstrated de-escalation, overcoming objections, and multitasking skills
Ability to work well individually and in group settings
Additional
Weekly bonus payouts for hitting key performance goals
Potential to be converted to full time based on performance
Paid training
Looking to TradeUP to a Dispatch/ Customer Service Role! Earn unlimited commission, experience and work with a great team! Can you be in a recession resistant, truly essential business and use your excellent customer service skills to help provide top notch customer experience?
Yes, you can.
Job Summary
You will be responsible for quickly answering inbound calls from existing and potentially new customers. You will use your experience and training to ensure that these customers are set up with appointments with the right technician at the right time for the customer and the business thru high quality interactions. You will use your empathy skills to show our customers how important their issue is to our team and resolve their concerns. You will also be responsible for educating customers on what to expect from our services and offerings such as membership plans.
In addition to inbound calls, you will also be responsible for making outbound calls to existing customers. These interactions will ensure our customers are well informed of opportunities going on within the company such as: upcoming appointments and deals, as well as setting up new appointments for customers with membership plans, etc.
Our team will train you on business knowledge, processes, and suggested verbiage to ensure you are successful. You’ll be responsible for customer service metrics such as quality interactions, booking appointments, and setting up new membership plans. Your team leader will provide coaching and training to ensure you have all the tools you need to be a top-notch teammate!
That is a lot! So, to do all of this, you bring a balance of experience with providing great customer service along with a competitive spirit to drive the business forward with new bookings and memberships. You enjoy solving problems and conveying your willingness to assist over the phone.
Interested? This role will be filled soon, so read on and if you qualify and have passion to excel – let us know!
Responsibilities
Take inbound calls from new and existing customers to answer questions and resolve issues.
Make outbound calls as needed to ensure the technician’s schedules are full.
Book appointments for the right tech at the right time for the customer and the company, overcoming objections as needed.
Provide a great phone experience during customer interactions
Resolve and de-escalate customer concerns
Educate customers on the value of membership plans and assist them in signing up
Achievement of monthly customer service key performance indicators.
Qualifications
Job location: on site Fort Walton
2 years of customer service experience, call center experience
Strong communication skills, both written and verbal
Demonstrated de-escalation, overcoming objections, and multitasking skills
Ability to work well individually and in group settings
Additional
Weekly bonus payouts for hitting key performance goals
Potential to be converted to full time based on performance
Paid training
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