What are the responsibilities and job description for the Software Product Analyst III position at Enersys?
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
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What We’re Offering
- Paid time off plus paid holidays
- Medical/dental/vision insurance plan
- Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
- 401K plan
- Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.
Compensation Range: 70,000 to 87,000
Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Job Purpose
The senior role of Software Product Analyst administers, troubleshoots, and constructs reports for multiple enterprise software platforms. Application support provided to external customers and vendors however primarily initiated by internal users. The Spotlight Software supplies reporting and maintenance records for a variety of communications companies. This position will also support technicians conducting preventive, corrective, and emergency maintenance activities. A wide range of equipment will be serviced but no limited to HVAC units, Fire Equipment, Electrical Equipment, DC Plants, and renewable energy storage systems. This position will also aggregate data being collected and report out to senior leaders in the development, operations, accounting, and product management teams.The job description is pending.�
Essential Duties and Responsibilities
- Administer complex, scalable, component-based, distributed and mission critical large software systems using front-end, back-end, and applicable 3rd party technologies
- Design and tune complex queries for data analysis and investigating software related issues
- Execute SQL commands and scripts to Create, Read, Update, and Delete medium to large volumes of database records
- Investigate highest tier user reported incidents to conclusion
- Escalate incidents to product & development teams along with recommendations
- Record detailed descriptions of customer feature requests and enhancements
- Draft detailed descriptions of reported or identified bugs, faults, and or defects
- Help determine highest priority problems & tickets demanding the support team's attention
- Design test cases for Enterprise Applications (EA’s) features & components
- Implement new hire training program
- Design and Implement Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports.
- Prepare & Maintain Enterprise Application related administrative FAQ &“how-to” guides, including diagrams, workflows, and use-cases.
- Facilitate interdepartmental strategy, planning, & escalation activities
Qualifications
- Associate degree in Computer Science / Information Systems or a related field.
- 3 years overall development/technical support experience.
- 3 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
- 2 years of experience with windows server operating system / IIS and tools
- 2 years of experience with MSSQL and tools
- 2 years of experience with Microsoft Excel
Desired
- Education: Bachelor
- Experience: 5 years
- Skills: Excel, SQL,Salesforce
- Knowledge: Software development lifecycles (SDLC), C.R.U.D, ITIL
General Job Requirements
- Generic
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
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