Collections Specialist
Job Posting for Collections Specialist at ENGAGEMED INC
Job Details
Description
Job Title: Collections Specialist
Immediate Supervisor Title: Billing Manager
Job Supervisory Responsibilities: None
General Summary: A nonexempt position responsible for responding to and following through on customer account balances, issues, and concerns in a timely and accurate manner.
Essential Job Responsibilities:
1. While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
2. Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
3. Maintains up-to-date customer contact information in the collections systems.
4. May be required to support other queues to facilitate teamwork in the department.
5. Escalates and assists other team members with calls as needed.
6. Serves as a resource/subject matter expert and may provide training to fellow team members
7. May be required to initiate external contact with customers or administrative work.
Qualifications
Education: High school diploma or equivalent. Some college is preferred.
Experience: Minimum three years of experience with collections, preferably in the health care industry.
Other Requirements: None
Performance Requirements:
Knowledge:
- Knowledge of medical terminology.
- Knowledge of insurance industry and billing procedures.
- Knowledge of grammar, spelling, and punctuation for written and verbal correspondence.
- Knowledge of CPT and ICD10 codes.
Skills:
- Skill in using computer programs and applications.
- Skill in conflict resolution.
Abilities:
- Ability to handle multiple priorities at the same time.
- Ability to read, understand, and follow oral and written instruction.
- Ability to communicate clearly and concisely.
- Ability to establish effective working relationships with patients, employees, and the public.
- Ability to prevent, calm, or defuse irate callers and patients by working with them to identify concerns.
Sign up to receive alerts about other jobs with skills like those required for the Collections Specialist.
Click the checkbox next to the jobs that you are interested in.
-
Bill Collections Skill
-
Income Estimation: $39,239 - $50,862
-
Income Estimation: $41,485 - $53,739
-
-
Dunning Skill
-
Income Estimation: $41,098 - $51,587
-
Income Estimation: $40,555 - $50,736
-
Job openings at ENGAGEMED INC
Little Rock, AR
Full Time
Hot Springs, AR
Full Time
National Park, AR
Full Time
Sherwood, AR
Full Time
Not the job you're looking for? Here are some other Collections Specialist jobs in the North Little Rock, AR area that may be a better fit.
We don't have any other Collections Specialist jobs in the North Little Rock, AR area right now.
RK Collections Boutique Sales Associate (Part Time)
RK Collections Boutique, Little Rock, AR
Patient Account Specialist - Collections (FTD)
ARKANSAS HEART HOSPITAL LLC, Little Rock, AR