Help Desk Analyst II

What You Can Expect

As the Helpdesk Analyst II in Houston, Texas for ENGIE NA, you will provide technical assistance to ENGIE’s computer users regarding computing problems in an office environment. (i.e. password resets, hardware issues, application/laptop/desktop problems). Every day, you will report to the Supervisor to assisting with imaging laptops, migrating users, hardware deployments, working in a cross domain environment and multi-system support.

What You’ll Bring

• Bachelor’s degree in business administration, computer science, information systems or related frilled or equivalent combination of education and experience

• A minimum of three (3) years of experience servicing/ supporting personal computers and networks
• Technical degree or certificates in computer hardware and network fields or equivalent work experience
• Proficient with Problem Management application(s) as part of a helpdesk
• Knowledge of WAN connectivity issues
• Specific product experience required with the following: Windows10/11, Oracle, all Microsoft Office 365 products, remote access, VPN, basic networking
• Knowledge of standard desktop configuration processes, help desk standard processes
• Experience supporting multi-tiered applications
• Previous experience supporting a call center population and/or providing desk side support desirable

Additional Details

• This role requires you to be in office five (5) days a week; May include overtime with early hours or after-hours support including setup and deployment
• Must possess a valid U.S. driver’s license/clean driving record
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $53,900 - $83,375 USD annually

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.