CRM Administrator (FT)
Job Posting for CRM Administrator (FT) at Engineering Systems Inc
About ESi
Engineering Systems Inc. (ESi) is an engineering and scientific investigation and failure analysis firm. We primarily work with law firms, insurance companies, and manufacturers on small to large-scale projects to answer any technical questions they have. Our projects can entail investigating major transportation accidents, equipment failures, personal injury claims, and damage to residential or commercial structures. The variety and depth of our project work creates a variety of fulfilling roles at ESi.
Engineering Systems Inc. (ESi) is an engineering and scientific investigation and failure analysis firm. We primarily work with law firms, insurance companies, and manufacturers on small to large-scale projects to answer any technical questions they have. Our projects can entail investigating major transportation accidents, equipment failures, personal injury claims, and damage to residential or commercial structures. The variety and depth of our project work creates a variety of fulfilling roles at ESi.
Please explore our website to learn more about ESi: www.engsys.com
What We Can Offer You
- Medical, Dental & Vision
- Life Insurance/Voluntary Life Insurance
- 401k with employer match
- Eligible for Spot Bonus, Merit Bonus, and/or Annual Bonus
- Flexible Time Off (FTO) – encouraged to take 20 days of paid time off/year
- Career Growth/Development
- Pet Insurance
- Work/Life Balance
- 10 paid holidays (9 standard holidays and 1 floating holiday)
- Access to Wellbeats – on-demand fitness & well-being videos
- Full-size gym & personal trainer at the office multiple times a week
- 30-minute fitness break available in addition to 1-hour lunch break
- Wellness Reimbursement
- Business casual dress code and positive working environment
About this Role
A CRM administrator is responsible for maintaining the integrity of a customer relationship management (CRM) system. They ensure that all data is accurate and up to date, monitor performance metrics, and troubleshoot any issues that may arise with the platform. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and scrubbing data. Monitoring end-user usage of systems and performing daily administrative and user support tasks.
A CRM administrator is responsible for maintaining the integrity of a customer relationship management (CRM) system. They ensure that all data is accurate and up to date, monitor performance metrics, and troubleshoot any issues that may arise with the platform. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and scrubbing data. Monitoring end-user usage of systems and performing daily administrative and user support tasks.
*Candidates must be either local or willing to relocate to Atlanta, GA or Aurora, IL areas*
Key Responsibilities:
- Maintaining and updating data in the CRM system to ensure accurate records of customer information
- Ensure accuracy and reliability in CRM data
- Organizing and updating the information such as contact details, purchase history, and preferences
- Providing support for sales activities by creating reports on lead conversion
- Manage/create/execute training materials for new hires and existing employees about the system, data integrity, and internal processes
- Identifying opportunities for improving customer satisfaction through surveys and focus groups
- Coordinating with other departments to ensure that customer requests are responded to in a timely manner
- Develop reports that track customer activity over time to identify trends in behavior or needs that may indicate opportunities for improvement
- Providing support to customers by answering questions and resolving problems regarding products or services they have purchased from the company
- Collaborate with internal stakeholders to communicate and educate the latest information on the system and utilization
- Perform other duties as required
Education Required:
- Bachelor’s Degree or 2-3 years of experience in CRM Administration.
Computer Skills:
- Microsoft Excel, Word, and PowerPoint
Other Skills/Abilities or Other Qualifications:
- Excellent written and verbal communication skills
- Skilled in professional negotiation
- Skilled in maintaining detailed records, and organizing information
- Adept at multitasking
- Problem-solving
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to stand; walk and sit on a regular basis.
Work Environment:
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. Work is performed in a typical office environment.
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. Work is performed in a typical office environment.
- Local candidates preferred – no relocation provided
It is the policy of ESi, as an equal opportunity employer, to attract and retain the best-qualified individuals available, without regard to race/ethnicity, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status. ESi is committed to recruiting, hiring, and promoting people with disabilities, as well as veterans. If you need assistance with completing the electronic application, please email your request to employment@engsys.com
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Salary.com Estimation for CRM Administrator (FT) in Norcross, GA
$246,540 to $342,248
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