Senior Technical Course Developer

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Design, develop and evaluate eLearning training courses and embedded product instruction to create engaging, interactive, memorable, and easy to navigate online learning experiences. Responsible for technical development of the online learning course or product content, including programming, testing, stakeholder review and publishing of each eLearning course as well as creation, review and implementation of embedded product instruction. Content may be customer facing and/or internal/employee facing. Ensure that training addresses all levels of learners in the use of company products/services. Complete needs assessments, identify and coordinate with SMEs to create logical and accurate content, document course requirements/objectives and create course outlines as needed. When appropriate, utilize supporting technical documentation for content. Courses should be user-centric, designed with the user experience as a priority. Ensure courses are published properly and original files are organized and saved to shared directories. Develop course knowledge checks, handouts/job aids and evaluations as needed. Develop relationships across multiple business units and departments to coordinate with SMEs across the company when curating course content. Assess and prioritize course backlog and needs for future course development/course updates. Be able to work independently, apply good judgement and develop instruction to support learner needs and solutions. Actively seek to improve training, training experiences and retention by investigating, recommending or reviewing tools, applications or solutions not currently in use. Be excited about always improving our instruction, the user experience and our workload to drive business success.

Minimum Education:

• Bachelor's degree or equivalent experience

Required Skills and Experience:

• Minimum of five years of experience with comparable knowledge and skills
• Expert level mastery of e-learning development software, specifically Articulate 360, Articulate Storyline and Camtasia
• Mastery of ADDIE model to develop creative, interactive and engaging web-based learning modules
• Experience in developing original and innovative training programs, support materials and demonstrations
• Foundational knowledge and understanding of learning theory and instructional design techniques
• Ability to successfully work in collaboration with subject-matter-experts and/or technical personnel
• Excellent verbal and written skills for the purpose of documentation development, curriculum development, editing, and communication
• Advanced skills and experience with Microsoft Office products including PowerPoint, Word, Excel
• Advanced skills and experience with Adobe Acrobat and SharePoint. Familiarity with Snagit, WellSaid and WalkMe a plus
• Ability to organize and work under strict time and production deadlines while producing quality deliverables
• Strong organizational, listening, communication, and creativity skills and ability to learn new technologies very quickly
• Mobile learning platform (iOS, Android, etc.) technology experience is a plus
• Continuous learning mindset to stay current with eLearning advancements and industry changes

Desired Skills and Experience:

• Minimum of five years previous experience of administrative use and functionality of a Learning Management System (LMS). Experience with LMS - LearnUpon a plus
• Experience with SCORM and Tin Can (xAPI) a plus.
• Mobile learning platform (iOS, Android, etc.) technology experience is a plus

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