What are the responsibilities and job description for the Head Housekeeper position at Ennismore?
A new home for The Hoxton, in Vienna, Austria
The Hoxton is continuing its expansion in Europe as we get set to open in another new country and city. Our first Hoxton in Austria will be in the beautiful City of Music, Vienna. Known for its wonderful quality of life we can’t wait to explore every corner of our newest neighbourhood but first we need a team to help us bring the Hox to the market. We are now looking for an experienced Head House keeper to join our team and play a crucial role in successfully launching in this new destination.
You will not go hungry at The Hoxton in Vienna! The hotel will feature 196 bedrooms of varying sizes, a large ground floor restaurant, bar, lobby and terrace, an incredible rooftop restaurant, bar and swimming pool, a basement bar and event spaces including a large auditorium.
Reporting to the Head of Rooms, you'll be responsible for the overall management of the housekeeping department and Team. Your role is to deliver exceptionally clean rooms and public spaces, within budget, and with a happy and engaged team.
What you’ll do…
- Take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
- Manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
- Management of departmental costs and ensure that all expenses are kept in line with budget guidelines, managing and control housekeeping stock and monitor orders.
- Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks.
- Work closely with other teams (Front Office, Maintenance and F&B) towards the overall goal of creating a memorable experience in a beautiful space.
- Play a part in our partnership with our external housekeeping providers.
What we’re looking for…
- Previous housekeeping experience at a similar level, experience of a hotel opening would be a plus.
- A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
- Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
- You’re looking for a place where you can be you, no clones in suits here.
- You’re up for doing things differently and trying (almost) everything once.
- You’re not precious; we leave our egos at the door and help get things done.
What's in it for you...
- The opportunity to head up our Housekeeping function for an exciting hospitality concept that is new to Vienna.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- A competitive package and plenty of opportunity for development.
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