Field service representative

Job Description :

Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™?

At Enovis™ we sweat the little things. We embrace collaboration with our partners and patients, and we glory in the grind of scientific excellence with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together.

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

We are seeking a dedicated, service-oriented individual to join the Surgi-Care Branch of Enovis as a Field Service Representative in the Western Connecticut area covering Fairfield County and Danbury.

This unique opening will allow you to service patients directly in order to assist them in their recovery.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

WHY JOIN ENOVIS?

• You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale.
• You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work.
• You’ll enjoy a comprehensive and competitive benefits package including health benefits, 401(k) with company match, employee stock purchase program, tuition and CEU assistance, paid time off, a solid work / life balance and more!
• You’ll be given the opportunity to become credentialed for patient care as needed.
• You’ll have the opportunity to grow and develop your career with us.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

• Responsible for application, education, and appropriate use / care of orthopedic soft goods, functional bracing, and all other Enovis products prescribed by HCPs.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
• Responsible for assigned territory management including brace fitting in patient homes and coverage of staffed office accounts as assigned.
• Provides service to stock-and-bill customers including adjusting par levels, removing discontinued and overstocked product, monitoring product usage, and addressing related concerns.
• Ensures that the equipment delivered to the patient functioning properly and is consistent with the prescribing physician’s order and other identified patient needs, risks, and limitations of which Surgi-Care and Enovis are aware.
• Completes all required documentation related to patient fitting and delivery and processes orders in a timely manner.
• Serves as a liaison between the customer, Enovis, and the Sales Team.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic / hospital, and HIPAA in accordance with government agency requirements.
• Other duties as assigned.

WHAT QUALIFICATIONS WILL YOU BRING TO THE TABLE?

• A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
• High School Diploma or GED required.
• Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
• Working knowledge of home medical equipment (HME), Durable Medical Equipment (DME) and orthotic products strongly preferred.
• Previous experience with application of soft goods / functional bracing, inventory management programs and / or EMRs a plus.

Other Requirements

• In-home equipment delivery and set up are requirements of this position and candidates should be aware of, as well as comfortable with, this requirement.
• Must satisfy third-party credentialing / screening requirements to gain access to hospital accounts.
• Must possess a valid Driver’s License and current automobile insurance.

WILL YOU BE REQUIRED TO TRAVEL?

• May require travel up to 95% of the time, but overnight travel is not required.
• Includes considerable time spent traveling in car to customer accounts, using own transportation, as dictated by territory.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Provides patient care in patient homes, physician’s offices, hospitals, and / or clinics, etc.
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands : Must frequently lift and / or move up to 60 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT ENOVIS™

EOE AA M / F / VET / Disability Statement

Last updated : 2024-05-18