Self-Pay Operations Specialist II

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference The Opportunity: The Self-Pay Operations Specialist II is responsible for duties that are necessary to follow up on patient accounts with a self-pay balance for the assigned client(s). They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. They will work within the policies and processes as they are being performed across the entire organization. Job Responsibilities: Responsible for patient related activities that include printing and mail medical records, itemized bills, and other required documents. The source of these documents can be the client host systems, EIQ, Shared folders, Teams folders, emails or virtual fax. Responsible for activities that include pulling documentation and distributing documentation to other individuals or departments. Printing daily hardcopy payers UB's, 1500’s, Medical Records & EOB's and process them to be mailed. The source of these documents can be the client host systems, EIQ, Shared folders, Teams folders, emails or virtual fax. Responsible for patient related activities that include providing daily volume, backlog and workflow information. Specialist may be responsible for pulling various reports and working special projects. Patient related activities that include reviewing patient accounts, working work queues, work lists, patient portals, responding to emails from patients, payors, attorneys, etc. Review patient accounts for errors and fixing the errors or communicating with other departments that are responsible for correcting them. These can sometimes be complex or require explanation and interpretation of information Partnering with other departments to resolve patient complaints or situations that have impacted the patient. These can sometimes be complex or require explanation and interpretation of information. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Skills Required: Minimum one year of revenue cycle experience preferred 1 year Medical office/admin experience 1 year Mail room experience Strong critical thinking and problem-solving skills to address complex patient inquiries. Excellent written communication skills to effectively convey information in a clear and concise manner. Exceptional customer service skills with a focus on delivery positive patient experiences. Epic experience preferred Proficiency in PC skills, including Microsoft Office, and the ability to adapt to other software systems as needed. Join an award-winning company Three-time winner of “Best in KLAS” 2020-2022 2022 Top Workplaces Healthcare Industry Award 2022 Top Workplaces USA Award 2022 Top Workplaces Culture Excellence Awards Innovation Work-Life Flexibility Leadership Purpose Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. EEOC – Know Your Rights FMLA Rights - English La FMLA Español Don’t fall victim to fake job recruiting from fraudsters posing as Ensemble Health Partners Human Resources personnel. Ensemble Health Partners will never ask for a payment in exchange for a job opportunity or ask you to submit sensitive personal information via email, phone, form, app or text. Legitimate Ensemble Health Partners recruiters will only contact you from an email address ending in “@ensemblehp.com.” Ensemble Health Partners is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.