What are the responsibilities and job description for the Client Service Officer (Remote or Hybrid eligible: AZ, NM, NV) position at Enterprise Bank & Trust?
Job Description
Summary:
Receive and resolve inbound customer calls and emails, addressing both deposit and loan service requests. Provides operational support to lobby staff with banking functions and resolving client requests.
Monday through Friday 10:00am-7:00pm Central Time 9:00am-6:00pm Mountain Time with 1 Saturday a month 9:00am -1:00pm Central Time.
Essential Duties and Responsibilities:
- Respond to heavy call volumes, addressing all customer needs
- Perform loan transactions, payments, deposit account transfers, and deposit adjustments
- Service all debit and credit card requests and maintenance, including troubleshooting denied transactions, and determining fraudulent situations
- Respond to email and secure messaging inquiries, including stop payments and address changes
- Actively researches internal and external client requests, and performs timely follow up
- Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests
- Assist banking associates with system navigation and maintenance needs, along with resolving client issues
- Perform other duties as assigned
Qualifications:
- Bilingual in Spanish preferred
- Strong commitment to customer service
- Excellent verbal, written and telephone communication skills
- Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
- Detail-oriented
- Demonstrate flexibility, versatility, commitment and good judgement
- Strong multi-tasking abilities to meet multiple deadlines in a fast-paced environment
- Initiative to rectify client issues, utilizing vendors and manuals
Supervisory Responsibilities:
- None
Education and/or Experience:
- Minimum two years' experience in the financial services industry or a combination of relevant experience.
- Previous banking experience preferred
- High school diploma or general education degree
Computer and Software Skills:
- Skilled in operation of a personal computer and mobile devices
- Microsoft Word and Excel
- Proficiency in navigating multiple banking systems
Certificates, Licenses and Registrations:
- None
Equal Opportunity Statement
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster at: https://link.zixcentral.com/u/324ca55e/qL5ePJcS6RG7hzIZh3soMg?u=https://www1.eeoc.gov/employers/poster.cfm
