Call Center Service Representative - 100% Work from home (12:30 pm-9:00 pm)

It’s Always a Great Day at Zions Bancorporation!

We are transforming what it means to work for a financial institution. Our people are what set us apart and make us great. Together we are building a culture that values diversity, celebrates growth, and creates a place of belonging for all our team members. We are committed to helping our people grow, develop, and advance in their careers - 33% of our job openings are filled by internal candidates. Our Workforce of the Future, Diversity, Equity, and Inclusion (DEI) programs, and Up-Skilling initiatives will open doors for you to build your network across the organization, strengthen your technical and soft skills, and give you opportunities to volunteer in the local communities that we serve. We believe that investing in your success and well-being is an investment in our customers and our business.

Your Purpose

• Help every customer feel valued by your words and actions
• Inspire our customers to tell someone about their positive experience
• Deliver meaningful solutions for our customers through inbound phone interactions
• Seek to add value to each customers’ experience by sharing your knowledge of our products and services
• Develop your skills and knowledge in technology, banking, and leadership to help grow your career
• Build meaningful relationships with our customers

What You Can Expect

• 100% fully remote position (requires internet connection and workspace free from distractions)
• 12 weeks virtual online training that begins Wednesday, April 10 at 12:30 pm MST
  • Paid training hours Monday-Friday, 12:30 pm-9:00 pm MST
• Starting hourly wage of $17.00
  • Are you bilingual in Spanish? Upon completion of training and passing a Spanish language assessment, you will receive an additional $.75 per hour.
  • After 6 months or less of proven performance, you are eligible for cross training and an additional $.75 per hour.
• Milestone Bonus at 6 months ($500), 12 months ($1,000), and 18 months ($1,500)
• Flexibility to help you balance life and work; fulltime, part-time, and flexible shifts available after training

What Makes You a Great Fit?

• Passion to serve others, learn continuously, and contribute positively to our culture
• Enjoy interacting with customers using your outstanding communication skills
• Experience helping customers solve problems, educate on products/services, and putting the customer first
• Knowledge of banking and financial services, a plus
• Knowledge of various computer software, ability to navigate multiple systems, and strong keyboarding skills
• Live within 90 miles of Pocatello, Idaho
• High School diploma or equivalent

Don’t meet every requirement? Studies have shown women and historically marginalized populations are not as likely to apply to jobs unless they meet each qualification. We are dedicated to building a diverse, equitable, and inclusive workplace. If this job appeals to you but your past experience doesn’t align perfectly with the qualifications in the job description, we encourage you to apply anyway. You may be a great fit for Zions Bancorporation.

What Makes Us a Great Fit?

• Culture committed to your success
• 100% remote, work from home – save money, save commute time
• Competitive pay, plus monthly incentive opportunities
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products
• Monthly contests to keep things fun and rewarding
• Professional development/leadership development opportunities.

Testimonials: See yourself at Zions

"When I started here at the Call Center, I thought I would only give this a three-month try but getting to know the people I work with, found a work family which I felt I had to be a part of. Fourteen years later, I'm still here because of the wonderful work environment that was afforded to me!"

"Zions Bank is so willing to invest in people, and if you want to accomplish something here the leadership will help you every step of the way. I have had nothing but support and encouragement throughout my time here and have been given an opportunity to truly make Zions Bank my career."