What are the responsibilities and job description for the Customer Service Representative position at Enterprise?
Overview Enterprise Holdings has an exciting opportunity for a Customer Service Representative at The Pittsburgh International Airport! The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. This position will report to our Pittsburgh International Airport this position pays $17.00 - 18.00 / hour plus monthly bonus for performance averaging $500/month and offers a competitive benefits package including medical, prescription, paid time off and more. Get on the fast track to a more rewarding career with Enterprise Holdings, Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At Enterprise Holdings, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldMust have a valid driver's license with no more than 2 moving violation or at-fault accident in the past 3 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be willing to work at the Pittsburgh International Airport locationMust be able to work a 40 hour work week (multiple schedules available)