Sr Manager Credit - Collections

Career Growth, Flexibility and Collaboration! Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!! The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves. The role of Senior Manager, Global Credit and Collections is a highly collaborative and influential role at Entrust Corporation. The role is ideal for someone who excels in an environment where new challenges define every single day. We are looking for a strong communicator who prioritizes relationship building and is proficient in leading customer credit risk. This is a global role, and a successful candidate will have a history of operational improvements and technology adoption that enable efficient cash collections while maintaining excellent customer relationships. A passion for mentoring others and for learning in an evolving environment. The Senior Manager, Credit and Collections will report to the Vice President of Treasury. This role requires consistent interaction with external customers as well as Sales, Services, Finance and Legal departments to initiate and maintain relationships with customers and to collect fees invoiced to customers. Responsibilities: Leading the collection and cash teams of 10 individuals with responsibility for global accounts receivable aging and cash application. Teams are located in US and Canada but their portfolios cover the globe. Tracking team and individual collections goals. Coaching the global collections team to ensure achievement of goals and continuous improvement through monthly one-on one and group meetings. Implementing global gold standards around the use of technology to enhance efficiency and effectiveness of cash applications and collections. Responsible for oversight of a global portfolio of client accounts, resolving disputes, calling on delinquent accounts, assisting with account queries, and collections. Providing guidance to management on corporate credit policies and procedures. Recommend and implement initiatives to improve cash collections processes with a focus on scaling global collections operations Completing and submitting the monthly bad debt allowance to the Senior Leadership team. Developing weekly and monthly AR management reports. Interacting with clients and internal departments to consistently deliver superior customer service as well as to support company initiatives. Handling critical issues, when needed, in a professional manner to ensure amicable and reasonable solutions for both the company and the client. Managing the relationship with 3rd party collection agencies and legal support as appropriate. Supporting the month end financial close process. Other responsibilities as assigned by management Basic Qualifications Bachelor’s Degree Minimum of 7 years professional credit and collection management experience Must be able to lawfully work within the US and have unrestricted work authorization for US Preferred Qualifications: Thrives in a fast-paced, results oriented, and driven environment Ability to work with high volumes of clients and transactions Ability to represent the Finance department favorably with other departments and external third parties including auditors and customers Strong negotiation, collaboration, and persuasion skills Prior experience working as part of a global team Proficient at BI Report writing Previous Oracle experience This role is eligible for a remote or hybrid work arrangement. Please consult with the recruiter for more information. For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com. Recruiter: Steve Donahue Steve.Donahue@entrust.com Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and data. We offer an unmatched breadth of solutions that are critical to enabling the future of secure data and networks and protecting trusted customer and citizen interactions. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.