Customer Relations Specialist

The Customer Relations Specialist is an important member of the Customer Relations team possessing proven understanding of customer service responsibilities. The CRS is responsible for interacting with high-level customers to provide responses to requests and to handle and resolve customer’s complaints to completion.

General duties consist of performing a variety of basic clerical duties associated with typing and filing, maintaining customer records, and functions relative to customer service. Applicant must have excellent written and oral communication skills, analytical skills, interpersonal skills, and customer service experience.

A BS / BA degree is preferred.

Duties and Responsibilities

• Maintains relationships and manages customer expectations related to operational indicators.
• Provides efficient and proactive customer service and support.
• Ability to develop constructive and cooperating working relationships with others and maintaining them over time.
• Participates in special projects as required.
• Entering and maintaining correct data into company database systems.
• Ensuring customer orders are in accordance with contractual pricing, lead times, and other terms and conditions.
• Provide solution to the Accounting group regarding A/R collections as required.
• Assist the S&OP process with sales forecasting & tracking.
• Follow up on all activities and processes until successfully completed.
• Troubleshoot customer service issues and address internally to completion.
• Ability to provide coverage for team members when needed.
• Ensuring proper documentation is maintained with exceptional attention to detail.
• Formulating queries and reports using advanced Microsoft Excel.
• Initiates business related correspondence using advanced Microsoft Word.

Key Competences

• Exceptional Computer Skills and Excel Experience
• Excellent customer service skills for internal and external customers
• Advanced organizational skills including documentation and record keeping abilities
• High level attention to detail and accuracy
• Capable of analyzing and reporting information
• Ability to prioritize and handle multiple deadlines under pressure
• High level of integrity and the ability to thrive in a fast paced, high volume, and team environment
• Must be able to travel both domestically and internationally up to 25%

Required Qualifications

• 3 to 5 years of related customer service, materials or contracts. Preferably in the aviation field.