Product Manager, Digital Solutions, Chattanooga

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. Our mission, "Improving Lives," drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities. For more information, visit www.doveresg.com.

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group – 3rd Eye

Location: Chattanooga, TN

Reports to: Director, Product Management, 3rd Eye and Connected Collections

Department: Sales and Marketing

POSITION SUMMARY:

The Product Manager, Digital Solutions is the person who identifies the customer need and the larger business objectives that a product or feature will fulfill, articulates what success looks like for a product, and rallies a team to turn that vision into a reality. The position of Product Manager is responsible for strategic product management activities for assigned digital products associated with the digital applications for capturing the verifications, exceptions, and down-stream processes associated. Product managers are routinely assigned specific product platform ownership within the Environmental Solutions Group (ESG) portfolio.

This is a high-impact, high-visibility, growth, and profit driving leadership role within 3rd Eye and ESG. The Product Manager essentially operates as the General Manager for his/her particular product lines to ensure long-term growth. Product Management is focused on Portfolio Management with the intent of maximizing market share and profitability of products over the complete life cycle of the product (from concept/ideation to retirement/pruning of mature products).

Profitable growth is the core deliverable of this role. Key Performance Indicators (KPI) include, gross margin, market share, customer satisfaction and continual product strategic growth mapping as to align with 3rd Eye sales objectives.

Product Managers are expected to be able to plan and coordinate effectively with all business functions (Sales, Engineering, Finance, Strategic Pricing etc.) to maximize the life cycle growth of product lines.

Key activities of Product Managers can include value-proposition development and effective customer communication of Total Cost of Ownership (TCO) benefits, new product innovation pipeline oversight, brand management, promotional publications oversight, technical publications and industry regulatory compliance coordination, identification and implementation oversight of cost reduction priorities, quarterly and annual sales/margin forecasting, prototype and product demonstration support, market/competitor analysis/response, financial analysis, and basic operations project coordination.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Utilize the Innovation Process, as defined with Development, to strategically align new products and options.
• Follow productization processes to continually analyze existing products and new growths to ensure scalability and profitability.
• Determine strategies and implement Voice of Customer events to gather information for strategic project planning and solution growth.
• Review existing products for opportunity to maintain engagement, determine if products life cycle is complete, work to understand mechanisms for supporting or deprecating product lines.
• Analyze markets and competitors to identify and respond to major industry trends.
• Manage relations and communications of technical details and customer interests between external business facing and internal teams.
• Define existing product landscape and determine product strategy with leadership collaboration.
• Develop appropriate value proposition supportive technical literature and training materials for available and launched products.
• Capture, analyze, and understand product utilization and define metrics for understanding deficiencies.
• Improve upon product deficiencies in alignment with key performance indicators.
• Participate in all major trade shows, collaborate with marketing to form appropriate marketing materials, to booth staffing and training.
• Travel is required for this position and will be up to 25%.

JOB SPECIFICATIONS:

• Bachelor of Business and/or Sciences preferred or equivalent experience.
• Master’s Degree in computer science is a plus.

• Minimum of 2 years of experience as Business Analyst, Product Specialist, Product Owner, Product Manager, and/or software development Project Manager.
• Waste industry experience is preferred.
• Waste Industry equipment knowledge is a plus.
• New product development process experience is a definite plus.
• Experience with agile methodology and ticket writing is a plus.
• Demonstrated track record of project management consisting of cross-functional teams with PMI certification.
• Strong working knowledge of Microsoft Word, Excel, and PowerPoint required.
• Candidate possesses strong analytical and technical abilities.
• Strong leadership and control of work processes from beginning to end is necessary. The job demands fast, but carefully thought-out results.
• Must be able to handle multiple tasks.
• Must be able to lead and influence change, cross functionally.
• Must possess interpersonal and emotional intelligence (self-awareness of own personality traits and communications style with sensitivities to how own behaviors and style affects others in leading change and also must be able to adapt as needed to every situation).
• Must be able to effectively communicate with senior internal and external customers as well as end-users of related products and services.
• The candidate must also demonstrate the ability to work effectively in cross-functional teams as well as lead team projects.
• Works under limited supervision. Predominantly handles matters on own initiative, but communicates routinely with cross-functional teams, superiors, and management.
• Must be a self-starter and exercise substantial degree of judgment. Must maintain high standards to continually produce high quality work. Decisions must be of the highest ethical standards, must align with company’s strategic initiatives.

DOVER COMPETENCIES:

Builds and Manages Collaborative Relationships

Self-Awareness and Personal Development

Strong Business Acumen and Sound Judgment

LEADERSHIP COMPETENCIES:

Builds and Manages Collaborative Relationships: Communicates effectively, both orally and in writing, using good grammar. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests. Works with other employees in a spirit of cooperation and teamwork to achieve organizational goals. Is tactful, courteous, and considerate. Shares best practices with other employees across the business. Encourages and facilitates an environment for conflict resolution.

Customer and Market Focus: Understands the customer’s business, operating model, and economic drivers; demonstrates how to make a positive impact. Works with both internal and external customers to develop solutions, which meet ESG and customer objectives. Strategically manages relationships with customers.

Motivates and Inspires: Develops relationships at all levels of the organization. Is respected and trusted by others.

Results Driven: Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow the Environmental Solutions Group business in the United States and abroad. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Takes ownership for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

Self-Awareness and Personal Development: Listens to understand input, feedback, and concerns. Embraces a positive outlook, is flexible, open to new ideas and admits mistakes.

Strong Business Acumen and Sound Judgment: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Uses analytics to assess situations and draw timely conclusions. Focuses on planning, implementation, and attention to detail. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel.

Winning the Right Way: Leads by example and supports team decisions. Maintains the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensures that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Sales; Marketing