What are the responsibilities and job description for the Tech Team Lead position at Envirotrol, LLC?
1. Adheres to all Envirotrol and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on Envirotrol work sites.
2. Recognized as a leader by peers while being a coach and mentor within the branch. Escalation point on technical issues and provides on-the-job training for other technicians
3. Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
4. Escalation point from the branch to the technical resource teams at headquarters and/or OEMs for critical issues. Viewed as an expert in given field by both customers and employees.
5. Assists management with assuring proper field operational and quality disciplines of other technicians are followed. Conducts field quality checks.
6. Regularly provides input on development and training needs of the branch.
7. Assist in developing quotes and estimates for identified demand work and submits to the Customer, the Service Manager and/or Service Coordinator, as appropriate
8. Assists with the identification of material needs required for service delivery
9. Assists the Service Manager or Service Coordinator with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
10. Communicatees with customer upon arrival and before leaving the work site. Ensures high level of customer satisfaction. Meets regularly with the customer to become familiar with operating problems. Keeps customer informed on the nature of the service provided, outstanding issues, and recommends system enhancements, upgrades and / or repairs.
11. Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
12. Provides consultant level services for customers related to building system repairs and enhancements.
13. Ensures customer satisfaction levels
14. Conducts self-study (reading, research and practice) to improve and maintain technical proficiency. Completes all required training and certifications.
Job Type: Full-time
Schedule:
- 8 hour shift
Ability to commute/relocate:
- High Point, NC: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: Multiple Locations