What are the responsibilities and job description for the Concierge Representative (Remote) position at Envision Header?
Envision Imaging is looking for a Concierge Representative to join our team!
This role will be Monday - Friday 8:30 AM - 5:00 PM MST
Welcome to Envision Radiology! Since 2000, our company mission has remained the same, “Improving lives through unmistakable quality and spectacular service”. Our vision to revolutionize diagnostic imaging is raising the bar for patient access, convenience, and overall experience while delivering consistent, accurate, and timely results.
In 2022, US News named Colorado Springs one of the most desirable places to live in the United States! Garden of the Gods is located in the middle of town, and with Pikes Peak as the backdrop, Colorado Springs offers both big-city excitement and quiet, suburban living.
Our reputation for excellence allows us to grow our services – we are seeking passionate and dynamic team members to join us today!
Summary/Objective
Supports the Concierge Department under the direction of the Center Manager. Coordinates with referring physician groups to ensure smooth and expedited exam entry and verifies if authorization is in place.
Pay Range: $17.95 - $21.65
Essential Functions
- Works Concierge Referral Group’s orders when received via fax or EMRs.
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Performs order entry.
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Obtains needed clinical records.
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Works scheduling queues in an efficient manner and schedules and confirms patient appointments.
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Other duties as assigned.
Competencies
- Communication proficiency.
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Ethical conduct.
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Flexibility.
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Initiative.
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Time Management.
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Thoroughness.
Supervisory Responsibilities
This position has no supervision responsibilities.
Work Environment
This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
- One plus year of customer service experience – healthcare preferred
- Proficient speed and accuracy with data entry
- Detail oriented, self-motivated, a problem solver and a team player
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Ability to excel in a very fast-pace team environment
- Ability to continuously “exceed” company and customer expectation
- Strong communication skills & professional demeanor
Education/Certifications:
- Minimum of High School Diploma or equivalent (GED) – continuing education preferred
Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envisions Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Company Benefits:
Below is a list of benefits that are offered to employees, once eligibility is met.
- Health Benefits: Medical/Dental/Vision/Life Insurance
- Company Matched 401k Plan
- Paid Time Off Paid Holidays
- Employee Assistance Program
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Salary : $18 - $22