CLINICAL SUPPORT SERVICES SUPERVISOR, ENVOY

Overview

Clinical Support Services Supervisor, ENVOY Service Line

Envision Healthcare

Remote Centric Hybrid to any Envision office

Envision Healthcare is a leading national medical group focused on delivering high quality care to patients when and where they need it most. More than 30,000 clinicians and clinical support teammates call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package, and a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits package includes: medical, dental and vision, life & disability, 401k, HSA, Flexible Spending and an Employee Assistance Program.

Summary

We have an exciting opportunity available for a Clinical Support Services Supervisor on our ENVOY focused team based out of Horsham Township, PA. The Clinical Support Services Supervisor supports the infrastructure for the Clinical Onboarding Process of New and Existing Providers in our Locum Service Line, with a specific focus on reporting, standardizing procedures across specialties, and supervising ENVOY's Clinical Support Services (CSS) department.

This Clinical Support Services Supervisor position is being offered on a Remote Centric Hybrid basis. We expect the Clinical Support Services Supervisor to primarily work from home. You may be required to come to the office from time to time for meetings.

Responsibilities

Essential Duties and Responsibilities

• Prepare and audit various contracts, amendments, addenda, memoranda and other legal documents using a standard template within a regular timeframe.
• Perform legal research using internal resources (Word Document provided by the Legal Department) and responsible for preparing contracts requiring knowledge and understanding of legal jargon.
• Meet with Corporate Attorneys and Paralegals on a daily basis to review and discuss any legal matters around clinical contracts. Will also work with the Legal team to update contract language and prepare contract amendments.
• Oversee and assist with training all new hires or retraining staff members as needed on software, contract request application process, and departmental processes and procedures.
• Collaborate with Providers, Operations, Legal, HR, IT, Payroll, Recruitment, and Executives for both new hires and existing providers.
• Communicate directly with new and existing Providers throughout the Onboarding process, answering any questions or concerns regarding contracts and HR/Pay related inquiries as needed.
• Handle escalated concerns or questions, both internal and external.
• Track trending data throughout the onboarding process to provide company metrics to leadership.
• Ensure the timely payment of salary increases, etc.; enter pertinent pay and dates into department calendar when applicable.
• Ensure compliance is maintained by CSS Specialists on all contract requests processed to ensure timely turnaround by monitoring reports, dashboards and other tracking tools.
• Adhere to Information Security Policies and ensurie that Envision is as secure as possible.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications

• Ability to effectively interact with all levels of management and present developments and findings
• Proven capability and desire to share knowledge with peers, both within one’s own department and throughout the wider organization
• Experience training and delivering presentations using professional and polished written and verbal communication skills is highly preferred
• Ability to work both independently and in team-oriented, collaborative environments
• Strong Communicator and works well in an internal and external team environment
• Ability to meet established production and quality goals/metrics both individually and group
• Must be able to follow up in a timely manner on open items
• Able to effectively prioritize work on a daily basis in a very fast-paced and changing environment
• Demonstrated attention to detail and analytical skills to ensure accuracy of documentation within the onboarding process

Education/Experience

• Bachelor's Degree from four-year College or University or 3 or more years of related experience; or equivalent combination of education and experience

Computer Skills

To perform this job successfully, an individual should have knowledge of:

• Microsoft Office Suite
• Advanced PC skills

Supervisory Responsibilities

• Train, coach, and mentor team
• Manage non-exempt staff members
• Prepare and conduct monthly audits
• Conduct one on one meetings with direct reports

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.

#LI-CP1