Customer Service Representative

Nobel Biocare is an innovation leader in the field of implant-based dental restorations. We offer a dynamic and inclusive environment that fosters creativity and collaboration within our global workforce. We strive to provide the highest-quality implant solutions and workflows, enabling our customers to deliver optimal patient outcomes, while fostering practice growth. We embrace our position as a leader in the premium segment and uphold the highest standards in the dental industry. With a commitment to developing our talented workforce, Nobel Biocare is a great place to build your career. For more information about Nobel Biocare, visit www.nobelbiocare.com

Job Description:

Provide support on Nobel Biocare products and corresponding techniques/processes to external customers and internal operating departments. Provide customer service via phone, email, fax, written communication, and in person during regular business hours as determined by supervisor/manager and/or Nobel Biocare.

Job Requirements:

• Ensures that appropriate customer information is current and accurate.
• Asking follow up questions to customers to ensure accuracy as well as taking the opportunity to upsell.
• Document product complaints in accordance with company guidelines for FDA Regulations.
• Work with the sales force and customers to analyze problems and provide thoughtful, workable solutions to each issues.
• Maintain an optimal level of technical product knowledge, service offerings, database information, etc. in order to provide accurate and professional answers in a variety of situations to a variety of customers.
• Work with members of a various production process departments to provide customers and field personnel with accurate product and service, in order to optimize customer experience.
• Work closely with Production Department to ensure timely delivery of all orders, as well as checking order status, etc.
• Maintain call volume and call quality as indicated by specific department metrics.
• Perform other duties as assigned.

Operating Company:

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.