Director Business Administration

About Envita Solutions

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.

At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always.

For more information, please visit www.envitainc.com.

Director Business Administration Summary

We are seeking an experienced strategic Director of Business Administration to lead our account administration team. This impactful role will lead a group of over 40 team members through business transformation and modernization. The role will report directly to the company CFO and own the Administration team execution across several critical customer & operational aspects. The incoming Director will be expected to drive alignment, continuous improvements, maximize efficiency, process excellence, and support accountability.

Lead in a manner that promotes inclusion and teamwork within the team and across the organization. Support tactical standard operating procedures (SOP) and processes that ensures customer data accuracy, including billing, item set-up, supplier invoices, and customer service. Drive metrics that will impact customer expectations and overall team success.

How You Will Make An Impact

• Ensures Health & Safety is the number one goal by following policies, processes, and always acting in a safe manner
• Build trusted relationships within and across teams. Lead through Envita purpose and values to support overall company culture
• Oversee day-day operations for Account Administration team
• Collaborate across other functional teams regarding business processes including but not limited to billing, operations, accounting/finance

• Partner with finance & operations to drive quality & timely margin reviews

• Align with executive leadership on the execution of business transformation, strategic initiatives and Envita acceleration vision
• Partner with People & Culture team for recruiting, onboarding, performance management and HR initiatives being rolled out
• Develop or maintain SOPs for the administration teams and ensure adherence of processes and drive accountability
• Analyze company metrics and lead team for success that supports continuous improvement; identify and implement improvement as needed
• Develop and oversee scheduled audits of data setup and transactions to ensure accuracy and consistency
• Manage progress and productivity expectations for invoice team (supplier PO tracking, customer aging, customer invoicing)
• Support and empower AA managers to set expectations, identify resource levels to align allocation needs (i.e. to support new customer implementations, special projects)
• Collaborate often with operational directors to assure goals are aligned that support customer experience
• Review and approve expenses appropriately

Envita believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

What You Will Need To Succeed

• High School Diploma or equivalent required.
• Bachelor's degree in Business Administration, Management or related field preferred

• Minimum of five years management / leadership experience
• Minimum ten years of business administration or related field of proven work experience required. Experience in waste management industry beneficial.
• Experience in leading larger teams (~30 ) required
• Experience in leading through business transformation highly beneficial

• Ability to lead through change management
• Experience in business transformation and system modernization implementation beneficial
• Experience managing business systems that drive productivity
• Strong business acumen and financial reporting
• Excellent communication skills, ability to engage at all levels of the organization
• Ability to drive KPI metrics for operational excellence
• Ability to manage a remote/hybrid workforce, while promoting engagement and culture of an organization
• Proven leadership and team building skills
• Ability to balance multiple projects and priorities
• Knowledge of Six Sigma beneficial
• Highly experienced in Microsoft Office, strong Excel skills
• Financial mindset and comfortable managing by SOP's
• Ability to support hyper growth at scale and identify synergies

A post offer drug screen and background check will be required.

EEO including disability/veteran