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Assistant Operations Manager

EOS Fitness
Santa Ana, CA Full Time
POSTED ON 5/17/2024

Our Assistant Operations Manager is responsible for assisting the Operations Manager as well as day-to-day tasks including but not limited to greeting and directing members, guests, and staff as they enter the gym. They will also provide assistance to member's requests and inquiries and perform various administrative duties as required. Actual duties may vary at the discretion of gym management.

Department: Operations

Position Purpose: Be a great host, the member's best source of information, and create a fun atmosphere for members, guests, and staff. Take ownership of the member experience and business objectives in the absence of the Service Manager.

Other Responsibilities:

1. Customer Service

2. Payment on Account

3. Club cleanliness

4. Building and equipment maintenance and safety

Accountabilities:

1. Greeting/Farewell all that walk in/out of the front door

2. Phone Power Protocol

3. Front Desk training, coaching, success and problem resolution of front desk staff

4. Cash Protocol

5. Check-Ins, including guest and employee

6. Manage alerted check-ins

7. Monitoring Coolers, Drink/Bar Inventory and Sales

8. Monday Medallia Survey Responses

CPR Certification required within 30 days of hire

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekends as needed

Experience:

  • Customer service: 1 year (Preferred)
  • Sales: 1 year (Preferred)

License/Certification:

  • CPR Certification (Preferred)

Work Location: In person

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