What are the responsibilities and job description for the Service Associate position at EOS Fitness?

Ready to jump start your career in the fitness industry? Do you thrive in a fast paced, high energy environment? Are you looking for a position that offers growth within the evolving world of fitness? Well EōS Fitness is looking for you! Become part of a company where you can learn, grow and further your career.

At EōS Fitness, the Service Associate is a critical role. Service employees are the first person a member encounters, making us the face of the EōS. We are looking for an energetic person with a passion for fitness to join our growing team. As a Service Desk employee, you must possess great customer service, a high level of professionalism, dependability and have a positive attitude even during the busiest of times. At EōS, we work together as a team, and want those who can contribute and work independently as well. We are looking for someone who is proficient at multitasking and works well in a high stress atmosphere. If you feel as though you could be part of our team, we want to hear from you!

Department: Operations

Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Other Responsibilities:
1. Customer Service
2. Payment on Account
3. Club cleanliness
4. Building and equipment maintenance and safety

Accountabilities:
1. Greeting/Farewell all that walk in/out of the front door
2. Phone Power Protocol
3. Cash Protocol
4. Check-Ins, including guest and employee
5. Manage alerted check-ins
6. Monitoring Coolers, Drink/Bar Inventory and Sales

Requirements for Success:

Fight hard to win.
Takes ownership of results.
Adapts well and quickly to various situations and multi-task.
Communicates well with members and teammates with a customer service mentality.
Team player and be willing to jump into any task and get it done.
Possess strong mathematical, analytical and sales skills.
Must be extremely organized.
Able to work independently, multi-task in a fast pace and demanding work environment.
Strong attention to detail while producing accurate and high-quality work.
Available to work weekdays, weekends, holidays, mornings, early-mornings, afternoons, evenings and late-night shifts.
Comfortable with a computer/technology, ability to quickly shift focus, phone etiquette, and good at math.

Other requirements: