WHO WE ARE:
EOS IT Solutions is a leading IT and global video collaboration company. We specialize in innovative IT and video conferencing solutions, which empower businesses and organizations throughout the world. With teams of qualified IT support engineers, EOS IT Solutions offers a fast and reliable service to our clients.
POSITION OVERVIEW:
Enthusiastically teaching our internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and telephone
WHAT YOU’LL DO:
• Resolving any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like: e-mail, printers, wired and wireless networks, video conferencing, and VPN
• Provisioning new-hire accounts as well as preparing workstations and desks for use
• Tracking and maintaining your office’s equipment inventory
• Providing technical leadership and guidance for live events and video conferences
• Authoring and editing content our internal Wiki
• Researching new and innovative solutions to the technical challenges that arise
• Maintaining our technical facilities to the highest standard through cable management, workstation installations, rack-mounting, etc
• Learning from and educating your fellow team members
• Completing other technical projects and tasks as needed
WHAT YOU NEED TO SUCCEED:
• Interest in learning and taking on increasingly complex tasks
• Ability to work individually and within a team
• Undergraduate degree in a technical field
• 2+ years of experience as an IT Support Engineer, Analyst, or Administrator
• Demonstrable knowledge of some or all of the following: Networking, WiFi, Mac OS, Cisco, Linux, Windows
• Hands-on expertise with a VoIP phone system (Shoretel preferred)
• Independent ability to research technical problems and solutions
• Strong organizational and managerial skills and detail-oriented work ethic
• Willingness to work flexible / odd hours at times, based on needs
• Must speak fluent English
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