What are the responsibilities and job description for the AV Engineer-Programmer position at EOS?
WHO WE ARE:
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
This role would be assigned to the AV Engineering Team for a Global Technology Company. AV Engineer designs systems and introduces new technology for the company to better collaborate, as well as improve reliability and system monitoring. Such role would aid in a
collective effort of system/device testing, quality assurance of existing systems (functionality/readiness), mitigating escalated issues, and providing engineer support to event AV operators as needed. We are looking for a seasoned engineer with strong project management
skills, troubleshooting skills, and AV programming skills (i.e. Crestron UI, DSP profiling); is highly familiar with Crestron products and, Biamp products, and Zoom products; has experience working corporate event systems; and knows how to further empower a growing Ops layer of technicians.
WHAT YOU’LL DO:
- Lead, facilitate, and coordinate the collaboration of deployment projects from planning to
execution/post deployment review. - Perform technical analysis of devices and systems, troubleshoot and mitigate discovered
issues, augment/develop Crestron UI’s as needed, and augment/configure AV
programming files as needed - Provide project stakeholders with a routine status of the deployment project, actively
communicating technical issues and risks, and minimizing the impact of these issues
and risks - Curate/Author and/or update technical documentation for IT Ops consumption on
operating and troubleshooting practices - Participate in the design, implementation, running, and troubleshooting of technical
events - Help improve AV monitoring systems by aiding in automation deployment, platform
integrations, and on-call triaging - Streamline operational and troubleshooting procedures for IT Ops
- Survey, evaluate, and reprogram Crestron control panel interfaces for events
systems as needed - Survey, evaluate, and reconfigure audio DSP profiles for spaces utilizing DSP technology
- Aid in escalations requiring additional troubleshooting as needed
- Aid in think-tanking design and spec standards for the company, based on findings and experience.
WHAT YOU NEED TO SUCCEED:
- CTS or CTSD certification
- 2 Years Project Management Experience in a technical field (AV/VC, Networking, Infrastructure, etc.)
- Experience with Office Microsoft Suite Excellent task management, verbal & written communication skills, combined with relentless follow-up.
- Excels when working in a team-oriented environment and highly motivated to provide a positive user experience Exceptional attention to detail with a proven ability to consistently and positively contribute in a fast-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage time efficiently
- Strong demonstrated interpersonal and communication skills, a customer-service orientation, and welcoming, helpful attitude. Able and confident to make decisions and be accountable for project deliverables.
- Prior experience working in large-technical event spaces
- Proficient in Biamp, Crestron, Extron, Shure, Barco, Zoom
- Competent with camera systems, sound boards, microphones & sound systems
- Ability to diagnose issues quickly & effectively
- Knowledge of ticketing systems such as Jira, ServiceNow
- Prior experience working with AV integrators/suppliers to chase warranty/contractual obligations in regard to the events spaces
- Prior experience in reviewing complete systems in preparation for events
Additional Information
The EOS Group recognizes the responsibilities it has to its customers, suppliers & employees.
At EOS, so far as is reasonably practicable, it is our responsibility to ensure the health, safety, and welfare of our employees at work as well as taking all reasonable steps to ensure that anyone affected by our business, including visitors and service users, are not exposed to risks.
That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against Covid 19 to pass the pre-employment requirements.
Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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