What are the responsibilities and job description for the Tools Asset Specialist position at EOS?
WHO WE ARE:
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
Tools Technician
Tools Administration – 70%
- Daily monitoring and management distribution of tools licenses
- Troubleshoot and triage technical needs for research tools coming from different sources
- Help manage logistics of new tools on-boarding process
Information Management – 20%
- Help coordinate and support trainings with external tool vendors
- Manage and update information sources
- Help coordinate acquisition of usage and spend data from vendors
Back-Up support for Labs and Survey Tools – 10%
- Provide backup support for Lab members of the team as needed including checks on lab systems, lab setup for researchers’ use, equipment check out, and lab support tickets
- Provide backup support for Survey Tools including fielding support asks and correction of issues in survey tools
WHAT YOU NEED TO SUCCEED:
- BA/BS Degree
- 3 years of administrative or project management experience
- 2 years of technical project/program management experience
- Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner
- Experience understanding user needs, gathering requirements, and crafting solutions
- Ability to communicate well to a variety of audiences from engineers to vendors to researchers
- Track record of building cross-functional relationships
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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