Integration Specialist

ePayPolicy offers easier payment tools, built for insurance. ePayPolicy's products bring insurance payments up to speed for agencies, carriers, MGAs, and PFCs, with secure online payment pages, automated check processing, and payables reconciliation. 6,500 insurance companies trust ePayPolicy and our expert, live support team to handle their payments every day.

We’re based in Austin, TX, and have clients in all 50 US states and Canada. Founded in 2014, we have the support and backing of Serent Capital, one of the top private equity firms in the US that invests in high-growth software and services firms and manages over $2B in committed capital. 

Job Description

We’re looking for an Integration Specialist who is obsessed with delivering world-class service to join our vibrant company that’s growing fast. This role will be a key-player on our support staff and tasked with responding to customer inquiries lightning fast while being available at a moment’s notice when customers call for help. 

In this role, you will:

• Coordinate team integration workflow for Welcome/Onboarding Steps and Implementation Team
• Maintain Daily, Weekly, and Monthly Integration Tracker to report out on a regular basis
• Learn the platform, eventually becoming a SME for all new product configurations 
• Follow up on all emails and phone calls from customers regarding new or current integrations
• Set up new integrations:
  • This includes setting up integrations for all 17 ePayPolicy products we integrate with, as well as answering questions and guiding clients’ developers on using ePayPolicy’s public API to create custom integrations. 
• Communicate with and educate other departments (Account Management, SMB, and Enterprise Teams) about ePayPolicy’s different integrations. 
• Troubleshoot and fix existing integrations. 
  • Requires and research: reading code for the integration, testing the integration credentials to ensure that they are viable, making test API calls to a management system, and meeting with the client to troubleshoot.
• Create and reform processes related to the set-up and troubleshooting of integrations. 
• Work closely with cross-functional partners (Dev & Product teams) to set up integrations and troubleshoot issues that cannot be handled by the Integrations team alone. 
• Detailed problem-solving to identify complexities, advance ownership of processes, and resolve issues

You may be a good fit if:

• You have at least 2 years of Customer Support experience at a SaaS company
  • Experience in the insurance payments industry and or payments is preferred 
• 2 years of Client Onboarding, Implementation, or Project Management with internal and external clients
• Have experience using API & coding applications like Postman & Swagger UI, GitHub, and SQL 
• Have experience using LucidChart for process mapping
• You have outstanding time management and organization skills
• You're reliable, flexible, resourceful, and thrive while working autonomously
• You're able to think on your feet and solve problems
• You can prioritize tasks and incoming requests accordingly
• You're very comfortable working in a fast-paced environment
• You're able to pick up new concepts quickly and teach others
• You're experienced working in a team environment and juggling multiple projects
• Familiar with APIs, XML, and custom integrations
• Excellent communication skills both written and verbal required
• Experience in coordinating groups with multiple calendars and schedules
• Demonstrated ability to utilize Project Management tracking tools (Trello, Salesforce, etc.)
• Experience in providing excellent customer service including conflict resolution required
• Advanced experience in Google Suite, Excel, task management software, and Salesforce required
• Previous management experience - preferred

Why ePayPolicy

• Competitive salary
• Comprehensive benefits package with employer-paid basic life and disability premiums
• 401K
• Unlimited PTO
• Hybrid in-office/remote schedule 
• Company-sponsored quarterly “ePayItForward” initiatives 
• Supportive and inclusive company culture with a focus on work/life balance and overall wellness
• Fully-stocked kitchen
• Lunch stipend when working onsite
• Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)
• Huge opportunity for growth 

ePayPolicy Hiring Practice

We value diversity at ePayPolicy. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.