What are the responsibilities and job description for the Dispatcher position at Epic Flight Academy?
Epic Flight Academy is in search of a driven individual who seeks the opportunity to work with a growing company with potential for advancement. The dispatch department serves as an operational hub for Epic Flight Academy and dispatchers perform daily tasks including checking students in and out for training activities, coordinating safe and efficient flight operations and other various administrative tasks. The dispatcher assists numerous other departments as needed and maintains the cleanliness of the facility.
RESPONSIBILITIES
- Ensure the safety of aircraft and students
- Serve as an operational liaison between departments
- Maintain positive customer experience
DUTIES
- Check students in/out for training activities
- Optimize daily resource utilization to ensure adequate resource availability
- Monitor scheduled and unscheduled aircraft maintenance and coordinate with maintenance personnel.
- Monitor weather conditions and maintain compliance with company minimums
- Assist walk-in customers with facility tours and answer questions
- Answer phones and transfer calls to the respective departments
- Follow all opening and closing dispatch procedures
- Clean and organize classrooms, offices, and restrooms
KEY PERFORMANCE INDICATORS
- Customer service surveys
- Cleanliness of facilities
- Daily operations productivity
QUALIFICATIONS
Minimum Qualifications
- Ability to multitask
- Effective time management skills
- Good interpersonal and communication skills
- Basic aviation knowledge preferred
- College degree preferred, but not required
- Basic knowledge of computer programs including Microsoft Office and Google Drive
PHYSICAL DEMANDS
- Sitting for long periods of time
- Extensive use of computers
- Ability to walk and carry up to 25 pounds
EQUIPMENT REQUIREMENTS
- Computer
- Telephone
AVAILABILITY
Applicant must be available Monday through Friday and some weekends. Shifts begin at 8:30 AM and end at 5:00 PM.
Benefits
401(k)
Paid time off (PTO)
Holiday Pay
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
Salary : $13 - $-1