Patient Appointing Service (PAS) Clerks - Healthcare

Tacoma, WA Full Time
POSTED ON 4/3/2024

Patient Appointment Services (PAS) Clerk job in Tacoma, Washington.

  • Veterans and Military Spouses Encouraged to Apply
  • Civilian position supporting the military community at the Puget Sound Military Appointing Center

Benefits/Compensation:

  • $18.50-20.00 per hour
  • Health and Welfare Fringe Benefits: $4.57 per hour
  • Paid Time Off - 10 8-hour days
  • Paid Holidays - 11 days
  • Paid Sick Time - 2.154 hours for every 80 hours worked accrual rate
  • Company-funded match and safe harbor 401(k)
  • Medical, Dental and vision plans available
  • Life insurance and accidental death plans available
  • Short-term and long-term disability plans available
  • TRICARE Supplemental available
  • Supplemental Benefit plans available
  • Employee Assistance Program
  • Pet Insurance Plans available
  • Will Preparation Services available

Patient Appointment Services (PAS) Clerk Job Overview:

  • The Puget Sound Military Appointing Center is a centralized services center that serves as the primary point of contact for PSMHS beneficiaries as they seek healthcare services, and is therefore a critically important resource in our healthcare delivery system.
  • Call center manages inbound and outbound calls from beneficiaries
  • Serve an important role in scheduling and coordinating appointments with other PSMHS MTFs in order to meet beneficiary health care needs within TRICARE access standards.
  • Patient Appointing Clerk services span a range of functions to include, but not limited to,; verifying beneficiary eligibility via the Defense Enrollment Eligibility Reporting System (DEERS) system, updating patient demographic information, and scheduling beneficiary requests for MTF primary or specialty care appointments, as well as completing requests for cancellations and appointment rescheduling.
  • Completing outbound calls to facilitate the timely scheduling of specialty appointments in support of specialty referrals generated by an MTF Health Care Provider.
  • Outbound calls to facilitate scheduling of preventative health appointments and surgery reminder calls.
  • Processing Secure Message Service transmittal requests for appointments, drive-time mapping capabilities in support of specialty care appointing, as well as outbound letters to beneficiaries referred for MTF specialty care.

Duties

  • Schedule, reschedule, and/or cancel appointments as well as correct appointment booking errors for all inbound and outbound calls and correspondence IAW DHA business policies and procedures.
  • After validation of eligibility, the appointing agent shall interpret the beneficiary's request for an appointment and apply the appropriate appointing criteria and directives to the request IAW DHA IPM 18-001.
  • Ensure appointing agents cancel, and if appropriate, reschedule beneficiary appointments at the request of the beneficiary IAW PS eMSM standardized business procedures.
  • Maximize utilization of direct care capacity and will ensure that beneficiaries are scheduled at a PS eMSM MTF within DHA ATC standards as well as drive time standards from residence to MTF
  • Patients will be scheduled for MTF healthcare appointments in accordance with access to care and specialty drive-time standards.
  • Responsible for mailing specialty care appointment information to beneficiaries
  • Validate DEERs eligibility
  • Employ standard customer service scripts provided by the PSMHS for all PAS, RMS, and CLRS staff to optimize a positive patient experience.
  • Must report up to management and stakeholders as required
  • Adhere to all rules and regulations including but not limited to HIPAA, TJC
  • Foster a positive work environment
  • Treat all encounters professionally

Patient Appointment Services (PAS) Clerk Job Qualifications:

  • High school diploma or General Educational Development (GED) equivalency
  • Skilled in Word, Excel, Access, and other software programs
  • Excellent communication, interpersonal and customer service skills
  • Able to define problems and obtain solutions
  • Must be able to obtain clearance to access the work site and be granted a Common Access Card (CAC).
  • Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
  • Healthcare administrative experience - preferred


Come join our team of healthcare professionals!

#FSRTECH


www.FSRpeople.com

FSR employs healthcare professionals at government medical facilities providing care to military service members, retirees, and their families. Since 2004, FSR has built mutually beneficial, sustainable partnerships with healthcare professionals and our clients nationwide.

FSR is an award winning organization built with committed professionals with a unified vision of helping others. We are honored to be named one of the Baltimore Sun's Top Workplaces!


Federal Staffing Resources dba FSR is an
Equal Opportunity Employer: disability/veteran/military spouse

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

#OFCCP

Salary.com Estimation for Patient Appointing Service (PAS) Clerks - Healthcare in Tacoma, WA
$39,365 to $47,992
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Patient Appointing Service (PAS) Clerks - Healthcare.

Click the checkbox next to the jobs that you are interested in.

  • Customer Interaction Skill

    • Income Estimation: $41,816 - $54,109
    • Income Estimation: $43,303 - $55,645
  • Customer Service Skill

    • Income Estimation: $28,297 - $51,388
    • Income Estimation: $30,054 - $46,581
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Epic Government

Epic Government
Hired Organization Address Marion, IN Full Time | Contractor
Medical Supply Technician (Sterile Processing) Indiana – Marion Summary The selected candidate will provide sterilizatio...
Epic Government
Hired Organization Address Dayton, OH Contractor | Full Time
Medical Supply Technician (Sterile Processing) Ohio – Dayton Summary The selected candidate will provide sterilization, ...
Epic Government
Hired Organization Address Bolivar, TN Full Time
Registered Nurse (RN) job in Bolivar, Tennessee. Veterans Encouraged to Apply Western Mental Health Institute, a TJC acc...
Epic Government
Hired Organization Address Portsmouth, VA Full Time
Registered Nurse (RN) - Heart and Vascular job in Portsmouth, Virginia. Veterans and Military Spouses Encouraged to Appl...

Not the job you're looking for? Here are some other Patient Appointing Service (PAS) Clerks - Healthcare jobs in the Tacoma, WA area that may be a better fit.

Patient Appointing Services Clerk

Copper River Family of Companies, Tacoma, WA

Customer Service Specialist - Remote

Patient Accounting Service Center, LLC, Tacoma, WA