What are the responsibilities and job description for the Care Management Team Lead position at EPIC Health System?
Suppose you came to work every day inspired and ready to make a difference in not just your life, but in your whole community…
Imagine you did this in an environment stacked with leaders dedicated to helping you grow to reach your peak potential, no matter your dream…
Just pretend you loved your job and had fun every day, even though the work was serious enough to save lives…
We’re here to tell you that your search for this dream is over. At EPIC Health, we got you!
We are PROUD to lead the challenge to create healthier communities, one life at a time. We offer an innovative advanced care model designed to serve those who need high-quality, patient-centered healthcare the most. We’re currently looking for an exceptional Care Management Team Lead just like YOU to help us change the way healthcare is being delivered across the WORLD.
The ideal candidate for this role is compassionate, flexible, self-motivated, detail oriented, and a constant learner. Under the supervision of the Chronic Care Management Supervisor, you will oversee the care of patients as they transition from one health care facility back to their home. This will be achieved by contacting patients after hospital/facility discharge to schedule transition of care office visit appointments with their PCP and ensuring that patients feel supported during this vulnerable time. This is an onsite telephonic position located at our headquarters in Southfield MI.
Candidate must reside in the Metro Detroit area*
When you become our next Care Management – Team Lead you’ll take on:
- Managing a team of 8-10 care managers to deliver an exceptional patient experience
- Providing daily oversight to the case management team
- Providing guidance related to service delivery and documentation.
- Appropriately managing a small 70 pt case load and providing care management services
- Monitoring your team’s monthly performance goals
- Tracking key performance indicators
- Completing all new hire and remedial training
- Working collaboratively with members of the interdisciplinary team
- Attending staff meetings and training workshops as required
- Supporting management with protocols and processes related to company standards.
- Assessing, triaging, and directing patient issues to the most appropriate point of care
- Navigating the health system on behalf of patients to ensure they can access the care they need in the way they need it.
- Screening patients for barriers to wellness and identifying social determinants of health needs.
- Coordinating appropriate follow up appointments within EPIC Health System to ensure our patients receive the very best continuous care
- Supporting patients and their families, and providing compassionate care
- Leading with compassion and empathy
- Doing other stuff too, because all our EPIC Warriors are team-oriented and high-performers (two of our core values) who are always ready to jump in and help.
Why work for EPIC Health?
We offer a competitive compensation and benefits package including:
- Bi-Weekly Competitive Pay
- Opportunities for professional and personal growth
- Excellent Health Insurance through Blue Care Network with a VIP policy to provide you with affordable access to the best care.
- Premium Dental and Vision coverage
- Buy Up Option for Short- and Long-Term Disability, and Life & AD&D Insurance
- 401(k) investment opportunities
- Generous Holiday, Vacation and Personal time
- Work/Life Balance
- Employee Recognition and Assistance Programs
You would be a great fit for this role if you have:
- Current and unencumbered LPN license
- One year of care management experience
- Three years of clinical work experience
- One year in a leadership role managing the performance of a team.
- Strong organizational and time management skills
- Proficiency at digital literacy including email and EHR.
- Proficient in Microsoft office with an emphasis on Excel
- Excellent verbal and written communication skills
- Strong problem-solving skills.
- A strong desire to innovate and streamline processes.
- A big desire to truly make a difference in your community.
- The ability to thrive in a fast-paced environment.
- The willingness to try new things and pivot when you see an opportunity to improve.
- The understanding that a mistake is an opportunity to coach and learn.
About the fam:
EPIC Health System was founded in 2000 in Ferndale, Michigan by two bright physicians, Drs. Ted and Greg Naman – who also happen to be brothers. Over the last 20 years, EPIC Health has evolved to stay on the cutting edge of integrated and comprehensive care by using techniques from within healthcare and other industries to drive growth and innovation. Even with all this growth, our constant commitment to providing the highest quality of care to our communities has helped us completely transform the way healthcare is delivered – and we’re not done yet!
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