What are the responsibilities and job description for the Floor Manager position at Epice?
Job Details
Floor Manager Requirements and Qualifications
We are looking for a motivated and experienced Floor Manager to join our Front of House team. The Floor Manager is responsible for aiding service with a variety of duties from service training, hosting, expo, guest relations, wine sales, and special event planning.
We are looking for someone with experience, passion for hospitality, a creative can-do mentality, and the ability to take coaching.
Floor Manager Roles and Responsibilities
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- Purport a culture of cohesive teamwork throughout each shift; be involved
- Keep track of progress in newly hired staff, specifically in regards to skill sets and attitude
- Maintain composure and mindfulness when coaching team members
- Hold service team to the standards laid out in our training.
- Ability to learn wine knowledge and to coach new staff on the beverage program
- Organization and execution of expo station
- Running the front at the host stand, with, or in place of a host;
- Appropriately pacing service for optimal experiences not simply for cover counts or servers financial gain
- Supporting our team through delegation as well as hands-on help;
- Handling any issues that arise with guests in a thoughtful and professional manner;
- Handling any issues that arise with team members in a mindful and professional manner;
- Expediting food effectively at the window;
- Keeping eyes on all functions of service, including marking, running food, striking, side work, seating, bartending, wine service, etc…
Floor Manager Requirements and Qualifications
- Education: High School Diploma or equivalent, preferably BA in a related field.
- Relevant Work Experience: 3 years of related food, beverage, and/or service experience.
- Certification/Achievements: Food Sanitation Certification and Graduate of a Leadership Development Program, as well as Sommelier Certifications are preferred.
- Communication Skills: Effective verbal and written communication skills.
- Leadership Skills: Proven capabilities to lead, inspire, and manage team performance effectively.
- Physical Requirements: Ability to frequently lift up to 50 pounds, ability to utilize stairs regularly, stamina to work 40 hours per week.
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