Systems Engineer I

JOB TITLE:                          IT Systems Engineer I

REPORTS TO:                     Infrastructure Manager

LOCATION:                         Fully Remote

FLSA CLASS:                       Non-Exempt, Hourly

BASIC FUNCTION SUMMARY:

Under the direction of the Infrastructure Manager this position will perform daily functions of the department including assist employees with technology issues while working to maintain and secure the companies infrastructure. The Systems Engineer I will be a SME of computer software and hardware with hands-on experience.

The following duties are not intended to serve as a comprehensive list of all duties required in this position.  This job description is intended as a representative summary of the major duties and responsibilities.  This role may not be required to perform all duties listed and may be required to perform additional duties as requested.

ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities and Expectations:

• Troubleshoot, research, analyze, and diagnose help desk requests
• Recognize and escalate help desk requests as they require additional support
• Installation, configuration, and maintenance of organization software operating systems
• Utilize JIRA ticketing system for all documentation of records, repair logs, and time management
• Monitors system outages and identify opportunities for continuous improvement
• Systems training for employees and customers as required for optimal operational function
• Server maintenance and Network administration
• Prepare reports for weekly infrastructure meetings keeping team up to date on systems
• Utilization of analytical tools to provide KPI’s and align with business needs
• Ensure compliance with all cybersecurity and data governance policies

Maintain appropriate physical and mental health required to perform the essential functions of position

MINIMUM REQUIREMENTS:

• Minimum 2 years technical experience
• Microsoft Windows, Server, and Office 365
• Linux systems (CentOS, Red Hat)
• Telephone System Management experience
• Excellent written and oral communication skills
• Sound judgement in decision making and problem solving
• Ability to work independently or team as required by the task or project
• Always maintain the highest level of confidentiality and professional conduct

Required Education:

• Bachelor's degree in Information Technology/Computer Science or equivalent

WORKING CONDITIONS:

• Position is fully remote to the US
• Ability to accommodate multiple time-zones with primary ET (EST/EDT)
• Dedicated workspace and high-speed internet
• Frequent video conference/email/chat

PHYSICAL DEMANDS:

• Maintaining a stationary position for up to 50% of the workday
• Consistently operate a computer and other productivity equipment including keyboard, webcam and document scanner
• Clarity of vision of 30” or less
• Ability to perceive sound in the capacity of oral communication
• Exertion of up to 10lbs. of force as related to lift or move of objects

We are an Equal Opportunity Employer!

ePromos is committed to creating a diverse workplace environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We do not accept resume submissions from third party recruiters.