Learning and Development Coordinator

The L&D Coordinator provides support to the Learning & Development team within a variety of activities – LMS administration, managing instructor-led training logistics, scheduling and communications management, helpdesk ticketing system support, learning evaluation data analysis, reporting, and other ad-hoc responsibilities.

Responsibilities:

• Collaborates with HR and L&D teams to coordinate several training initiatives by:
  • Promoting and communicating courses and events;
  • Scheduling calendars;
  • Ordering and managing training material;
  • Distributing pre-work and implementing evaluation surveys;
  • Arranging in-person and/or virtual resources;
  • Host in-person and/or virtual training events (via Microsoft Teams or Zoom Meetings/Webinar);
  • Manage key L&D vendor relationships for events (i.e. Quarterly 5-day learning summits).
• Managing both Epsilon and Publicis Groupe LMS operations (Cornerstone and Adobe Captivate Prime) by:
  • Maintaining the course calendar;
  • Perform course enrollments and cancellations,
  • Tracking attendance and completion of course;
  • Maintaining on-demand course materials;
  • Running usage reports.
• Juggle administrative duties by:
  • Serving as the point of contact for routing service requests via shared mailboxes and ServiceNow ticketing system;
  • Develop dashboards and maintain training success metrics through use of Excel;
  • Sourcing training options as requested;
  • Supporting the creation or editing of course/marketing materials: PowerPoint slides, handouts, workbooks, program collateral, etc.

Background/Skills Required:

• Undergraduate degree preferred
• 2-3 years of corporate experience required
• Superior communication with the ability to work cross-functionally and within a virtual work environment
• Analytical reasoning ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
• Results driven, self-motivated, and detail oriented with ability to multi-task and prioritize in a dynamic environment
• Experience with eLearning design software such as Captivate, Articulate, or Adobe Suite software (including Premiere Pro, Audition, Dreamweaver, Media Converter, Photoshop, InDesign and Illustrator) a plus

Additional Information

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.

Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry’s most accurate, stable and scalable identity solution that helps brands recognize and reach 200M U.S. consumers in a privacy-safe way.

Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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