What are the responsibilities and job description for the Business Process Analyst II position at Equifax?
The purpose of the Business Process Analyst is to plan and implement process improvement initiatives supporting Tier II level of technical expertise and new product introductions. The BPA will interact with internal stakeholders to review existing documentation and release information to develop a deep knowledge base content. This includes documenting and auditing existing operations processes and analyzing data for process improvement and identifying indicators for future improvement opportunities. The BPA is responsible for streamlining technical processes and support to be implemented at all tiers. This BPA will possess the technical knowledge and will be conduit to the Tier1, 2 and 3 and for all support levels. The BPA will provide consultation on the use of re-engineering techniques to improve process performance and product quality.
Who is Insights, An Equifax Company?
Insights is a division of Equifax Workforce Solutions, Equifax's largest and fastest-growing business unit. Insights delivers breakthrough data and analytics to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nation’s most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.
What You'll Do
Plans, performs, and implements process improvement initiatives
Document and train on existing processes using various communications platforms (wiki, email,
LMS)
Organizes, leads, and facilitates cross-functional project teams
Analyze data for process improvement, identifying indicators for future improvement
opportunities
Measures performance against process requirements
Provides consultation on the use of re-engineering techniques to improve process performance
and product quality.
Deliver presentations and training courses
Prepares reports to determine business patterns
Monitors work and assesses the quality of representative adherence to research standards and
requirements
Completes project work as assigned based on business need.
What Experience You Need:
High School Diploma or Equivalent
Customer or technical support operations role - subject matter expert 3 - 5 years
What could set you apart
College degree
Strong leadership skills
Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations
Strong problem-solving skills, critical thinking, excellent analytical ability
Team building, mentoring and coaching skills
Work well under pressure with differing levels of Management
Ability to maintain confidential information and communications
Proficient in Microsoft Office 365. - Proficient in data reporting and analysis
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
