Small Business Unemployment Insurance Consultant

 Small Business Unemployment Insurance Consultant (UIC)/ CRM functions as the primary contact for the collection and/or investigation of unemployment information and/or other related data supporting the processing of unemployment claims.  This position acts as an advocate for client companies and is responsible for receiving, analyzing and responding to unemployment claim-related documents and/or inquiries within pre-determined time limits.

This is a consultative role in which the UIC partners with the client.  The Unemployment Insurance Consultant (UIC) provides counsel and/or direction to the client on best approach/practice in meeting unemployment processing needs and maximizing cost effectiveness.  The Unemployment Insurance Consultant ensures appropriate guidance is provided to the client in support of Unemployment Insurance department integrity or other mandatory requirements.

Unemployment Insurance Consultant duties are subject to variation depending on client or business need, i.e., containing certain state or appellate responsibilities as well as client facing duties.  The Unemployment Insurance Consultant typically operates within a team environment of 10-15 UIC’s under the direction of a team manager. The Unemployment Insurance Consultant may have a single client or multiple clients.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

• Grow at your own pace through online courses at Learning @ Equifax.

What You’ll Do 

• Establish partnerships and rapport with clients in support of their unemployment processing needs.

• Provide excellent customer service by being responsive/available and providing timely unemployment processing expertise.

• Receive and prioritize claims, questionnaires, determinations and/or other unemployment related data.

• Analyze individual case information by reviewing data accessed through internal systems/platforms, from the investigative telephone calls or document images, to determine a response.

• Determine and appropriately process unemployment data per SIDES and/or CaseBuilder technologies and advise/counsel clients accordingly.

• Provide hearing consultation and/or preparation to clients if so required.  

Qualifications 

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred.

• 2 -5 years office experience with an emphasis on customer service, organization of work duties and performing job functions independently

Extra Points for any of the Following

• Previous and successful experience or familiarity with the unemployment insurance process is preferred

Success Attributes of an Equifax employee; does this describe you?

• Accountability

• Bravery

• Curiosity

• Collaboration

• Think and act differently

• Trust

• Ownership

• Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

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