What are the responsibilities and job description for the Data Center Technician position at Equinix?
Equinix is the world’s digital infrastructure company, operating 200 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800 networks and 2,900 cloud and IT service providers in over 26 countries spanning five continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary: Manages personnel and materials, and uses expertise to recommend system level enhancements and new policies and procedures.
Responsibilities
Installations
Provides guidance and subject matter expertise to support large-scale installations
Queue Management
Understands approval process and determine timelines for orders that have been expedited or require negotiation
Determines when to approve custom orders and amends for labor hours and material costs, if required
Manages all incoming requests and work assignments to support customer orders
Testing/Troubleshooting
Utilizes advanced troubleshooting ability to lead fault resolution
Cross Connects
Identifies cost savings opportunities and communicates to IBX management
Proposes and implements use of advanced technology (e.g. testing equipment, fusion splicing, etc.)
Documentation/Reporting
Provides weekly activity reports and metrics as required
Projects
Develops job plans for large installation projects using tools such as MS Project / Visio / Excel; control critical path by managing personnel and materials
Training
Ensures staff fully trained on current functional operational procedures, Oracle operational procedures, and safety; ensures full compliance with QA program
Customer Management
Manages customer requirements/issues, especially in sensitive situations
Attends internal coordination, progress meetings or conference calls; provides updates as needed to customer
Qualifications
5 years’ experience
High School Diploma
BERT and SONET test equipment
At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office.
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.