Nurse Triage Specialist - LPN or RN Required

ESSENTIAL JOB FUNCTIONS:

Essential functions of the job include, but are not limited to, phone answering, communicating via telephone, utilizing a computer for data entry and reporting, operating office equipment, conducting research, interacting with other medical, dental, or behavioral health personnel.

MAJOR AREAS OF RESPONSIBILITY:

• Complete outgoing phone calls and take incoming phone calls, providing results, relaying information to and from provider and patient, and scheduling follow-up appointments when necessary
• Complete telephone calls in an accurate, timely, and high-quality manner and transfer calls to appropriate departments when needed. Greets callers in a warm, friendly, and professional manner.
• Communicate clearly, effectively, and courteously with employees, patients, clients, volunteers, and vendors. 
• Accept prescription refill requests from pharmacies and communicate to providers. When requested by a provider, call prescription refills into pharmacies.
• Verify patient-specific information, including patient problems, demographics, insurance, or other information required for triaging telephone calls
• Provide information on outstanding referrals and prescription refills.
• Responsible for documentation and data entry.
• Seek appropriate resources to address patient concerns efficiently and notify the supervisor when difficult calls/situations occur.
• Participate in special projects and statistical reporting.
• Prepare and maintain health services patient/client records in compliance with HIPAA government regulations and in accordance with Equitas Health provider standards to ensure efficient services.
• Comply with the Equitas Health Healthcare Corporate Compliance Standards of Conduct and related policies and procedures.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Continuously grow and develop Cultural Competency, exhibiting an understanding, awareness, and respect for diversity.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALIFICATIONS:

• Licensed Practiced Nurse or Registered Nurse Required.
• Three years of a medical center and/or medical call center experience.
• Demonstrated exemplary customer service skills.
• Experience with EPIC or other Electronic Health Record preferred.
• Proficiency with Microsoft Office (Access, Excel, Word, and Outlook).
• Effective communication skills.
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.
• Excellent organizational skills with an ability to prioritize and manage multiple tasks.
• Ability to work efficiently without constant supervision and exercise a degree of initiative and judgment.
• Work well under pressure and possess the ability to be flexible.
• Team player with strong communication and interpersonal skills.
• Must have sensitivity to, interest in, and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and the gay/lesbian/bisexual/transgender community. 
• Ability to maintain confidentiality.

OTHER INFORMATION:

Background check and reference checks will be conducted.  Hours may vary, including working some evenings and weekends based on workload.  Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment.  Completing the application does not guarantee employment.  In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered.  EOE/AA

It is the policy of Equitas Health that no employee or applicant will be discriminated against because of race, color, religion, creed, national origin, gender, gender identity and expression, sexual orientation, age, disability, HIV status, genetic information, political affiliation, marital status, union activity, military, veteran, and economic status, or any other characteristic protected in accordance with applicable federal, state, and local laws. This policy applies to all phases of its personnel activity including recruitment, hiring, placement, upgrading, training, promotion, transfer, separation, recall, compensation, benefits, education, recreation, and all other conditions or privileges of employment.

Equitas Health values diversity and welcomes applicants from a broad array of backgrounds.