Business Systems Support Specialist

The Business Systems Support Specialist is responsible for reviewing and implementing business required logic, per requests, in the administration system. The incumbent is responsible for acquiring knowledge of existing systems/procedures and gathering information to help facilitate resolution of system issues. The Business Systems Support Specialist must maintain technical knowledge of products and processing in order to develop and maintain adequate requirements, development and testing documentation.

Essential Duties and Responsibilities:

• Develops new scripts per specifications including unit testing completed scripts, reviewing changes with business analyst, and developing required documentation as defined by company development standards.
• Maintains strict adherence to standards for documentation, development techniques, testing, and other related development activity.
• Maintains existing scripts as per project task specifications including coding the alterations, testing the corrected scripts and updating the required documentation as defined by company development standards.
• Participates in walk-throughs of script design, coding, and testing in order to minimize occurrence of program problems.
• Keeps up-to-date on business process changes and new products to identify new opportunities for efficiencies, new scripts required, or modifications based on changing requirements.
• Keeps designated individuals informed on project/work status.
• Continues to focus on developing technical and business skills to best support system applications.
• Supports the Information Technology team and other departments on an as needed basis.
• Willingly takes on additional responsibilities as requested in order to accomplish department and Company objectives.
• Actively participates and contributes to the goals and objectives of the Company by working collaboratively and fostering a positive and inclusive work environment.

Skills and Abilities:

• Demonstrated ability to understand programming concepts.
• Demonstrated ability to proactively identify and solve problems and issues of all types; must be able to identify situations that fall outside the parameters of normal or routine activity.
• Possess analytical skills including proficiency with research tools and techniques.
• Must be able to multi-task and manage time in order to meet varying deadlines; must be able to execute under pressure.
• Responsible, reliable, dedicated, and accountable.
• Organized and self-directed.
• Intuitive, problem solver, and analytical.
• Quick learner.
• Ability to work effectively with all departments and affiliates to ensure integration of strategic goals and principles.

Training or Work Experience:

• If high school diploma or equivalent, minimum 4 years programming experience required.
• If Associates degree, minimum 2 years programming experience required.
• If Bachelor’s degree, minimum 0 years programming experience required.
• Experience working in an insurance company preferred.

Education:

• High School Diploma or Equivalent required.
• Associates Degree preferred.
• Bachelor’s Degree preferred.

Working Conditions:

• Travel not likely/required.

Applicants have rights under federal employment laws. To learn more, visit https://www.equitrust.com/careers/opportunities/federal-employment-laws/.

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