What are the responsibilities and job description for the Desktop Support position at Equity Staffing Group?
DESKTOP SUPPORT
PAY: $20-22 an hour
Primary Responsibilities:
- Assist with installation, repair and upgrade of computer hardware.
- Assist with troubleshooting hardware and software issues.
- Assist with training on hardware and software packages.
- Assist with preventative IT and Network maintenance tasks.
- Assist Corporate IT Infrastructure team with installation, maintenance and repair of network and phone resources.
- Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
- Assist with business relations activities with regional office staff and management for feedback or user integration.
- Assist with IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.
- Assist in asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for disposition of returned technology assets.
- Provide support for customers in all company locations via phone, video, e-mail, and in-person to resolve issues.
- Assist with incidents assigned from other IT groups or non IT sources.
- Assist with AV support during presentations and company-sponsored events.
- Assist in setup and execution of video conferences.
- Provide training and education to employees on usage of AV systems.
- All other duties as assigned.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related degree (applicable years of experience may be substituted for degree requirement)
- Microsoft A certification is a plus.
- This position requires a self starter with proactive initiative, excellent follow through on tasks, strong verbal and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management and clients.
- Technical expertise in desktops, workstations, laptops and other IT peripheral devices required.
- Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills.
- Excellent audio visual skills, including issues troubleshooting.
- Excellent written and verbal communication skills.
- Strong analytical and problem solving skills.
- Proficient computer skills including Microsoft Office suite.
Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).
Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.We welcome you to learn more about our company by visiting www.equitystaffing.com.
Job Types: Full-time, Contract
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Kansas City, MO: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Work Location: One location
