Resident Relations and Events Coordinator

We are seeking an on-site Hospitality/Events Coordinator to become a part of our team! Responsible for assisting residents with services available on-site at an active Adult 55 community that features resort-style amenities, including fitness center, indoor pool & outdoor spa, pickleball/tennis courts, community clubhouse and more.

Responsibilities:

General

• Create a positive overall experience by greeting residents who come to the office, in-person, in a friendly and helpful manner.
• Answer office phones and provide customer service to clients in a friendly and timely manner.
• identify and clarify residents’ needs and desires, answer questions or direct questions to the appropriate Management staff.

• Patrol public areas of the building, providing visible assistance to guests.

• Improve services by obtaining and evaluating resident observations, opinions, and criticisms.

• Resolve and follow up on complaints/issues.

• Enhance the Association’s organizational reputation by accepting and accomplishing new and different requests and exploring opportunities to add value to the Association’s operations.

New Residents

• Explain the facilities and services to new residents and real estate agents.
• Schedule and oversee New Resident Orientation (content and specific presentations may be provided by others).
• Help new residents establish accounts, fill out new resident packet, order name tags and fobs.

Events/Activities

• Coordinate and facilitate group activities and Association events as needed.
• Collaborates with resident groups and village delegates for the purpose of developing, coordinating, and implementing events for the community.
• Organize social events including working with residents to generate and implement event ideas.
• Maintains a master event/activity calendar.
• Plan Association events and arrange related services including: Booking presenters/entertainers for Association events at the Lodge; Determining, ordering, and managing supplies needed for Association events; Booking off-site Association events and overseeing registration and transportation (if applicable).
• Attend and assist with set-up and take-down of Association events at the Lodge.
• Provide events information to Communications Coordinator for distribution to community.

Other

• Maintain clean work area.
• Occasional light cleaning.
• Maintain daily logs, records, forms, and checklists.
• Provides updates, reports and recommendations to the Board of Directors on a regular basis.
• Other duties as assigned by on-site Community Manager.

Performance Qualification/Requirement: Knowledge, Skills & Abilities:

• Is pleasant, courteous, and professional in demeanor including appropriate attire.
• Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals.
• Works well in a team environment; knows when to call for assistance and keeps lines of communication open with their co-workers and supervisor.
• Provides a quality level of service to all residents – timely, thorough, responsive, and proactive to improve service to residents.
• Takes ownership of problems until resolved and follows up to ensure residents’ satisfaction; is resourceful in their ability to resolve issues and requests.
• Maintains residents’ privacy and the Association's reputation by keeping information confidential.
• Demonstrates organizational and time management skills; ability to independently prioritize daily workload.
• Strong communication and organizational skills.

• Demonstrates excellent verbal and written communication skills; can read, write, and communicate verbally in English.

• Matches the level of communication to the needs and sophistication of the listener.
• Listens effectively.
• Possesses sound technical skills.
• Must be proficient with computer programs needed for the specific position including Microsoft Outlook, Word, and Excel.
• Develops and maintains solid working knowledge of procedures and policies relevant to the job.
• Continually works to expand job knowledge & and skills.
• Maintains and demonstrates a positive attitude.
• Strong ethical practices.

• Regular, predictable attendance.

Working Conditions: Will work on-site at community in office/clubhouse setting (front of house).

Physical Demands and Work Environment:

• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to hear to place and receive telephone calls.
• Must be mobile enough to move around the office in order to make copies, distribute mail, etc. and to patrol the Lodge.

• Must be able to verbally communicate with residents and co-workers.
• Must be able to see a computer screen and documents, see up to distances of 50 to 100 ft, and to adjust focus.
• Must be able to lift a minimum of 25 lbs.
• The noise level in the work environment is usually moderate.
• At least 18 years of age.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Job Type: Full time

Schedule:  Full time. Shifts may vary.  Shifts will typically be focused on the busiest time of day, Monday - Friday.  Occasional weekend and evening shifts when events are scheduled.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.