CUSTOMER SERVICE REPRESENTATIVE
Job Posting for CUSTOMER SERVICE REPRESENTATIVE at Equus Workforce Solutions
Our Company
Equus Workforce Solutions
Overview
Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today!
Responsibilities
- Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
- Understands entire office operation sufficiently to direct customers appropriately
- May summarize services to customers who ask what we do
- Offers work application and encourages its completion when appropriate
- May check for previous work registration or other service and updates MIS systems
- Provides information about community resources
- May provide job search assistance including direct referral to jobs in the database
- Records those referrals properly
- Assures that needed materials are available to the public near the office entry
- Other duties as assigned
Qualifications
- High school diploma or GED and two years of college coursework OR
- High school diploma or GED and two years of customer service OR equivalent combination of education and experience
- Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
- Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
- Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
- Uses tact, diplomacy, and persistence in providing suggestions to customers
- Is friendly, courteous and presents herself/himself as a professional
- Is able to handle effectively situations where a large number of customers want her/his attention at the same time
About our Line of Business
Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.Salary Range
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Salary.com Estimation for CUSTOMER SERVICE REPRESENTATIVE in RALEIGH, NC
$34,283 to $42,966
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