What are the responsibilities and job description for the Case specialist position at Equus?
Job Description
Works as part of a team of specialists and care managers assisting customers to successfully receive federal disability benefits
Supports an assigned caseload of individuals in following-up on applications
Makes regular contact with customers to review the status of the application and any needed documentation for submission to the Social Security Administration
Provides counseling and support for customers to comply with any requests
May conduct workshops for customers on the process and the importance of timely receipt, review, and response to requests
Conducts outreach to customers who have disengaged from the application and review process to ensure re-engagement and completion of all required processes.
Uses elevated outreach processes (phone, letters, contact with friends or relatives, email and texts, home visits)
Tracks customer participation in the determination process and reports accordingly
Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted
Understands and follows all policies and procedures related to the process
Last updated : 2024-10-28
