What are the responsibilities and job description for the Intake Specialist (930468) position at Equus?
Company Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description
- Ensures that highest quality and individualized services are delivered to customers
- Ensures protection and confidentiality of participants’ rights
- Successfully documents customer success stories internally and externally
- Oversees the intake process, identifies potential risks to customer flow, and provides solutions to mitigate risks
- Conducts prescreens with customers and accurately verifies eligibility for programs
- Schedules appointments and follow-up on no-shows
- Maintains internal and external resources for referrals as necessary
- Performs record keeping functions consistent with ensuring program compliance; prepare reports related to program activities
- Compiles data and report to QA and Operations Management as needed
- Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance Programs
- Participates in special projects and performs other duties as assigned
- Travels as needed
Qualifications
- Bachelor’s degree or higher in a related field and/or two or more years of working in a career counseling/case management role
- Strong computer, organizational, interpersonal, and communication skills (bilingual in English and Spanish is a plus but not required)
- Creative and goal-oriented, work well under pressure, and comfortable meeting multiple deadlines
- Self-motivated and flexible team player
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
