IT Asset Management (ITAM) Team Leader

Why We Exist: 

At Revive IT & ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. 

What We Actually Do: 

ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.

ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry. 

Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers  across the globe.

Our Vision:

To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community. 

How We Behave:

We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing Excellence

But what does this really mean?

In short, no task is "beneath" you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; Even our CEO can be found cleaning/stocking bathrooms!

Being a part of the ER2 Family means you...

• Respect your peers and place of work
• Strive to always set the next person up for success
• Seek out feedback in hopes to become better 
• Give of yourself while expecting nothing in return

If you can commit to those values… we cannot wait to hear from you!

BEFORE YOU APPLY:

Please be sure to check out our careers page at https://www.er2.com/careers which explains our full hiring process so that you know what to expect!

AFTER YOU APPLY:

Please be sure to add notifications@app.bamboohr.com to your email contact list so you don't miss any communication from us! (or else it could sit in your spam!).

THE PERKS: 

• Competitive wages
• Welcoming, caring, and dedicated team members 
• Fun culture with family-like vibes 
• 401(k) with company match
• Paid Time Off
• Company Branded Attire Allowance
• Professional & Personal Growth and Development Opportunities
• Real Life Skills Training
• Healthcare coverage for full-time employees- a comprehensive benefits package that includes medical, dental, vision and life insurance
• A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company! 

All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!

THE OPPORTUNITY:

We are seeking an experienced IT Asset Management Team Leader to lead our ITAM team managing deployment and inventory of IT hardware assets for corporate clients. You will oversee ITAM operations and serve as key account manager and point of contact. You will manage the ITAM Technicians in our warehouse facility, preparing new and used devices for deployment, managing inventory, and imaging and configuration services to provision devices according to client specifications.

This is an excellent opportunity to lead an ITAM team that supports the complete IT device lifecycle needs of our corporate clients, equipping corporate employees with the IT hardware tools they need to be productive.

This is a full-time exempt position M-F 8am-5pm.

THE PERFECT FIT:

• You're an adaptive individual, excited, and engaged in self-learning and overcoming new obstacles.
• You enjoy leading, developing, and motivating teams.
• You have a deep understanding of IT Operations, Asset Management Systems, and vocabulary. 
• You're very proficient on a computer.
• You have excellent time management skills.
• You have general IT repair tech knowledge.
• You're focused on continuous improvement and familiar with Lean principles.
• You’re responsive to customer and employee needs.
• You can effectively communicate with various levels of management and stakeholders.
• You're able to work with little to no supervision.
• You have a desire to work in an ever changing environment and can manage change.
• You have great attention to detail.
• You work with a sense of urgency and rapidly respond to shifting priorities. 
• You’re a strategic thinker able to plan and prioritize effectively.
• You're innovative and a problem solver.
• You're reliable and dependable.
• You are an excellent communicator and relationship builder.
• You're looking for something long-term. We’re not looking for someone who’s half-invested. Our team is growing FAST and we want you to grow with us. The right candidate will be looking to contribute to the company’s long term growth and build a rewarding career.

THE DAY TO DAY:

• Oversee receipt, verification, and inspection of new and used IT hardware shipments including laptops, desktops, printers, and related peripherals.
• Ensure the team delivers excellent customer service and meets our client SLA requirements.
• Serve as a contact, working closely with the Account Management Team, for clients and participate in client meetings in a professional manner as requested.
• Lead regular business reviews to discuss services, performance, and planning.
• Forecast and plan staffing, inventory, and other operational needs.
• Analyze inventory levels, establish and maintain optimal stock levels, and oversee inventory management both internally and externally at specified client locations.
• Continuously improve processes to enhance team efficiency.
• Allocate and prioritize workloads based on changing priorities and service levels.
• Resolve escalated issues and oversee complex device deployments.
• Oversee and assist in the facilitation of additional client projects that require our resources and/or consultative services.
• Track KPIs and identify improvement opportunities.
• Ensure adherence to all data privacy and security protocols.
• Proactively communicate upcoming changes, provide platforms for dialogue with the team, and incorporate feedback.
• Establish strategic relationships with key internal stakeholders to drive service excellence.
• Collaborate with the Account Management Team to provide any crucial operational updates or roadblocks, so they can effectively communicate with the client.

• Set and oversee operational and quality standards for imaging, configuration, and deployment of devices based on standard builds or custom client specifications.
• Assist in executing and implementing new procedures in partnership with the client.
• Lead audits and prepare reports on asset status for clients as requested.
• Coordinate hardware repairs, upgrades, maintenance, and refurbishment as needed.
• Ensure accurate asset assignment tracking, asset status, configuration details, and required documentation supporting multiple client accounts.
• Maintain and enforce data security protocols related to client data privacy and support legal hold requirements.
• Continually prioritize critical workstreams with a sense of urgency to ensure the team remains focused on high value, timely deliverables.

THE VITALS:

• 3 years experience with IT hardware deployment and asset management
• 3 years leading teams
• Familiarity with common end-user devices, peripherals, and operating systems
• Knowledge of system imaging, deployment tools, configuration management, and asset management software; preferably ServiceNow
• Excellent communication and strategic planning skills
• Detail-oriented with strong organization and documentation skills  
• Ability to translate technical details for client support

PHYSICAL REQUIREMENTS:

• The ability to stand in one place for extended periods of time without fatiguing
• Ability to work and look at a computer screen for extended hours per day
• Ability to sit and/or stand for consecutive hours
• Ability to lift/push/pull 50 lbs

OTHER REQUIREMENTS:

• Legally authorized to work in the United States
• The ability to pass a drug test/background screen with no prior convictions of theft related felonies in the last 7 years
• The ability to speak/read English fluently

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference.

All employment is decided on the basis of qualifications, merit, and business need. 

If you need assistance or an accommodation due to a disability, you may contact us at hr@er2.com

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.