Health Center Operations Manager

Description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Health Center Operations team! Here’s your opportunity to organize, plan and direct the daily dealings of one or more clinical practice sites. This role has accountability for budget development, financial performance, labor productivity, people management practices, quality management, quality improvement, regulatory compliance and achievement of the goals and objectives of the health center(s). 

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Main Duties & Responsibilities

• Management of Personnel and Related Functions
  • In consultation with the Site Medical Director(s) and Senior Director of Operations, develops and coordinates staffing plan based on patient volume, revenue, and program needs
  • Hires for site-level open positions in accordance with Erie’s hiring policies and in collaboration with the Talent Acquisition team.
  • Manages activities of personnel assigned to the clinical site (s)
• Oversees Budget and Financial Performance
  • In consultation with the Site Medical Director(s) and Senior Director of Operations, develops, collaborates and monitors the annual personnel, general expense, capital and grants budgets
  • Ensures the establishment and implementation of registration, charge capture, collection, reconciliation and audit processes consistent with established business practices
  • Prepares and submits standardized financial performance reports and other ad hoc reporting necessary to measure and benchmark financial status
• Ensures Quality Management and Improvement
  • Participates in maintaining an ongoing quality measurement program consistent with principles of continuous quality improvement and quality assurance
  • Maintains an environment of care in accordance with regulatory and licensing standards, including Joint Commission
  • Encourages the use of Erie’s incident report system to support identification of areas in need of improvement
  • Responds to incident reports and patient feedback in a timely manner and in adherence to Erie’s patient feedback and incident report guidelines  
• Achievement of Enterprise Goals
  • In partnership with Site Medical Director, assumes responsibility for site’s outcomes for established enterprise goals
  • Works to support adherence to established best practices related to achievement of enterprise goals
  • Evaluates outcomes and associated workflows for enterprise goals to continually improve outcomes
• Oversees Patient Care Support Functions
  • Coordinates space utilization with site Medical Director.
  • Monitors and adjusts patient flow patterns in consultation with clinical providers
  • Develops and manages new patient care program initiatives in collaboration with other administrative and clinical staff
• Other Duties as Assigned

Qualifications

Education

• Associate degree, plus two years of supervisory experience -or- minimum of four years of supervisory experience required
• Bachelor's degree in Health Care Administration, Nursing or other health-related field and one or more years of management experience in health care highly preferred

Skills and Knowledge

• Foster and proactively support diversity in the workforce. Utilize problem-solving and analytical skills. Inspire excellence in others.
• Working knowledge of grant and contract management, including the ability to integrate these services into daily operations
• Familiarity with Healthcare delivery systems & process improvement concepts
• Effectively manage a culturally diverse staff and ability to deal with a culturally and economically diverse patient population
• Effectively delegate authority and responsibility to staff; utilize coaching and feedback skills
• Develop, analyze, and interpret financial performance data