Trailer Insurance Claims Analyst

Overview:
As a Trailer Insurance Claims Analyst, you will play a crucial role in assisting customers with their trailer insurance claims. You will be responsible for accurately processing and documenting claims, ensuring timely communication with policyholders, and providing exceptional customer service. Your attention to detail and knowledge of insurance policies and procedures will contribute to the efficient and seamless handling of claims.

Responsibilities:
· Review and assess trailer insurance claims for accuracy and completeness.

· Verify policy coverage and determine the extent of liability for claims.

· Work with insurance company to determine if unit is repairable or a total loss.

· Communicate with policyholders, insurance agents, and other relevant parties to gather necessary information and documentation.

· Document all claim-related information accurately and maintain organized claims tracker.

· Process claims in accordance with company policies and procedures.

· Calculate trailer value and work with various internal departments to ensure invoice is created and sent to the insurance company or responsible party.

· Process incoming insurance payments and work with customers to collect deductible.

· Resolve any issues or disputes related to claims, ensuring customer satisfaction.

· Collaborate with insurance adjusters and investigators to gather additional information for complex claims.

· Stay updated on policies and procedures to ensure compliance and provide accurate information to policyholders.

· Assist with other administrative tasks as assigned, such as data entry, filing, and answering phone calls

Required Skills:
· Strong communication skills, both written and verbal, to effectively interact with policyholders and other stakeholders.

· Excellent attention to detail and ability to accurately assess and document information.

· Proficient computer skills, including experience with insurance industry software and Microsoft Office Suite.

· Strong organizational and multitasking abilities to handle multiple claims and prioritize tasks effectively.

· Exceptional customer service skills and a friendly, professional demeanor.

· Analytical thinking and problem-solving abilities to assess claim validity and resolve issues.

· Ability to work independently and as part of a team, ensuring efficient collaboration with colleagues.

· Knowledge of auto insurance policies, coverage, and claim handling procedures

Required Qualifications:

· High school diploma or equivalent.

· Prior experience in an administrative or customer service role, as well as in the insurance industry.

· Familiarity with insurance policies, claims, and industry regulations.

· Strong mathematical skills to accurately calculate claim settlements.

· Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.

· Excellent problem-solving skills and ability to handle difficult situations with empathy and professionalism.

· Willingness to adapt and learn in a dynamic and fast-paced work environment.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person