Social Services Coordinator

Eskaton is a nonprofit senior services provider serving Northern California’s older adults for over 55 years. With over 1,700 employees and 28 communities and services in Northern California, Eskaton is a great company to join and build your career.

Certified in 2022 as “A Great Place to Work,” Eskaton genuinely cares about the financial security, health and well-being of their staff members. In addition to competitive pay and comprehensive benefits including a 401K retirement fund matching program, Eskaton employees appreciate knowing their work makes a real difference in the community and in the lives they touch.

At Eskaton, being inclusive is one of our core values. This means that we celebrate diversity and equity for all who live and work with us, building a culture of belonging and community across the aging spectrum.

Position Summary:
The Service Coordinator is responsible for linking the elderly, especially those who are frail and disabled, or the disabled residents of the project to the supportive services they need to continue living independently.

Service coordination means the activity of linking a project resident to needed supportive services or medical agencies in the general community.  Additionally, the term may cover case management, both formal and informal, in which the service coordinator assesses service needs, determines eligibility for public services, and makes resource allocation decisions.

The starting salary for this position ranges from $21.75 to $25.00/hour. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered.

Position Responsibilities include:

• Provides general case management (including intake) and referral services to all residents needing such assistance.
• May provide formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of the resident’s situation and needs) for a resident when such services are not available through the general community.
• Establishes linkages with appropriate agencies and service providers in the community; shops around to determine/develop the best “deals” in service pricing, to assure individualized, flexible, and creative services for the involved resident(s).
• Sets up a directory of providers for use by both project staff and residents.
• Refers and links the residents of the project to service providers in the general community. There are, for example, case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness, and legal advocacy.
• Educates residents on service availability, application procedures, client rights, etc., providing advocacy as appropriate.
• Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual. Manages the provision of supportive services where applicable.
• Helps the residents build informal support networks with other residents, family and friends.
• May set up volunteer support programs with service organizations in the community.
• May provide training to project residents in the obligation of tenancy or coordinate such training.
• May educate other staff on the management team on issues related to aging in place and service coordination, to help them to better work with and assist the residents.
• May develop case plans in coordination with community assessment services or with a PAC (Professional Assessment Committee).
• Maintains accurate records and files in most confidential manner.
• Completes other duties as assigned by the Executive Director.

Qualifications

Education:

Bachelor's degree in health services or related field preferred.

Training and Experience:

Possesses a minimum of three years combined experience in nursing home or other related health care required.

Job Knowledge:

Familiarity with medical terminology, physical conditions and health care delivery systems and managed care.  Knowledge of aging and geriatrics.  Understands multiple levels of care.  Ability to assess and meet resident’s needs.  Knows state and federal regulations.

The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, COVID test, TB screen test and health screen.

Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.