Order Management Specialist

Clean Earth, now a part of Harsco, is a global leader in environmental solutions recognized by Newsweek as one of America’s Most Responsible Companies 2021. You will be joining a team of professionals dedicated to supporting our employees, their families, and our customers in making ours a cleaner, greener Earth.

Our Core Values are the foundation of the organization. We take pride in our values each and every day. We collaborate as a team and deliver the best customer service to our customers. It's who we are!

Harsco Core Values:

• Integrity: We demonstrate an uncompromising commitment to ethical principles.
• Satisfy the Customer: We are engaged in the relentless pursuit of customer satisfaction by listening to the customers’ needs, and consistently delivering value that exceeds their expectations.
• Inclusion: We strive to create an environment where all people are included.
• Employee Care: We are committed to a safe, appealing work environment, market-competitive benefit programs and investment in personal development.
• Respect: We respect all individuals and values their contributions.
• Passion for Winning: We are passionate about winning through creating exceptional value for our employees, customers and shareholders.

Clean Earth offers multiple benefit options such as the following:

• Medical, Dental, Vision
• 401k Retirement Plan
• PTO/Holidays
• Wellness, Discount and Employee Assistance Programs
• Education Reimbursement Program
• Driver Training Program
• Community Outreach Program
• And much more!

General Purpose:

The Order Specialist is responsible for ensuring the order-to-cash process is executed smoothly, accounting for errors that prevent accurate and timely billing and resolving them using approved SLAs. The will also serve as a liaison between customer experience, operations, profiling, loss prevention, and billing teams to push orders through the process.

Primary Responsibilities (Essential Functions):

• Monitor, review, and manage open orders daily from several reports and serve as first point of contact for order escalation in the facility
  • Take ownership of aged delayed billing cases and escalated open orders, initiating investigations into delays

• Investigate each escalated open order and respond promptly by ensuring:
  • All paperwork is scanned
  • All lines are on the order and completed as required
  • All weight and quantity discrepancies between documentation and order lines are resolved.
  • All order manifests/BOLs are closed
• Conduct daily review of order errors preventing moves into “Billable” status with facility managers
  • Develop and execute action plans to resolve the identified delays and errors.
• Ensure order and billing accuracy prior to orders reaching the Billing team

• Monitor and resolve delayed billing cases including:
  • Communicating with Customer Experience to resolve “Do Not Bill” comments
  • Closing final manifests
  • Accurately completing or confirming transportation order lines.
• Use system and various reports to ensure orders are received timely, updated accurately, and responsible for keeping a clean book of orders
• Facilitate communication between Customer Experience, Operations, Billing, and any other department necessary to complete and close Manifest Discrepancy Cases
• Resolve weight and quantity discrepancies between documentation and order lines
• Identify continuous improvement ideas and work with BPI team to improve OTC process.
• Track delays and systematically address root causes
• Escalate SLA and process non-compliance; report weekly to operations manager on individual facility performance and suggest remedial action (e.g. training, management escalations) as needed
• Lead daily standup meetings with facility leaders and relevant staff including customer experience, operations, and finance on unresolved issues
• Collaborate cross-functionally with Billing and Operations teams to facilitate timely invoicing
• Use data and analytics to understand and resolve account errors
• Responsible for performing to days-to-invoice standard established for the TSDF
• This person will be accountable and empowered to perform to invoicing standards

• Perform other reasonably related tasks as assigned by management

Basic Required Qualifications:

• Associate’s degree OR 2 years’ experience in Operations, Customer Experience, Billing.
• Experience using Salesforce, Preview, SPAK, and Steriwise

Preferred Qualifications:

• Experience managing projects or client relations
• Advanced skills in Excel and PowerPoint
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables
• Ability to effectively work with and influence team members at the TSDF and other departments
• Experience in hazardous waste industry preferred
• Ability to use data and anaylytics to understand and resolve errors

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.