Landscaping Account Manager Naples
Job Posting for Landscaping Account Manager Naples at Estate Landscaping & Lawn Management
POSITION SUMMARY:
In this position the Account Manager is primary client contact for all jobs in the area.
PRIMARY DUTIES AND RESPONSIBILITIES:
Field Management
- Develop production activity calendar
- Review new equipment technology
- Plant, Turf & Tree Health Care (finalize annual agronomic plans, develop selective pruning schedule
- Order fert. & pest products, order premurgent, schedule pre emergent applications
- Schedule Summer aeration
- Maintains familiarity with each job’s specifications and insures compliance.
- Develops and maintains schedules for maintenance work on all jobs.
- Creates routes for crews and coordinates manpower, equipment and materials.
- Monitors and arranges schedules for irrigation system on job sites.
- Monitor and arrange schedule for pest control and fertilization.
- Manages equipment needs and sees that all equipment in the area is properly maintained.
- Manage designated work teams
- Employee reviews, discipline & skill set assessment
- Production & efficiency
- Scheduling & seasonal start-up
- Solve production related issues
- Implement agronomic plan
- Develop & update production activity calendar
- Equipment utilization & asset management
- Manage asset newness
- Oversee all support regimes (shop support, supply chain support, adm. support, resources support such as vendor, supplier, Sub Contractor, etc.), financial tool support (systems understanding & education).
Safety
- Oversee to insure safe operations
- Orient new employees
- Strictly adhere to all safety policies
- Discipline aggressively
- Job site safety
- Equipment utilization safety
- Load-unload and dispatch safety
- Sub Contractor & Vendors safe operations
- Spring, summer & fall safety training
- Conduct site safety
Quality Control
- Inspect prior to crew visit
- Perform quality walks with crew leaders
- Perform OTJ Training
- Manage weather related events
- Implement technological advancements
- Specification engineering
- Curb appeal management
Client Relations
- Informs clients of problems and changes concerning their properties in a timely manner.
- Sees that client requests are responded to in a timely manner.
- Anticipates client needs in a pro-active manner.
- Life cycle management landscaping
- Lawn & ornamental fertilization plans with Pest Control Manager
- Pest management plans with Pest Control Manager
- Arbor culture plans
- Air & light management
- Water management
- Life cycle replacement plan
- Life cycle management irrigation
- Controller upgrades
- Valve and head retrofits
- Understand contractual obligations & specifications
- Review each contract specifications
- Provide activity calendar to work team leaders
- Reaffirm contractual understanding with customer
- Address contractual dispute immediately
- Re-Engineer specifications periodically (technology advancements, contractual mistakes, site learning’s, market shifts & client observations
- Develop client & work team
- Influencing relationship
- Managing relationship
Budget
- Insure budget compliance
- Post job cost daily (if applicable)
- Review budget to actual reports weekly (if applicable)
- Address suspected estimating errors immediately – positive & negative
- Report site condition changes immediately
- Manage agronomic plan & watering schedules
- Periodically adjust budgets based upon lessons learned, market conditions & technological advancements
- Uncontrollable (uncontrollable costs, weather phenomena’s, economic phenomena’s & market shifts/market conditions
Personnel Development (if not a dedicated operations supervisor)
- Screens, hires and terminates employees within their area.
- Evaluates performance of foreman and makes recommendations regarding wages.
- Develops training goals for all subordinate personnel.
- Develop training matrix
- Develop and post training board
- Conduct weekly “refresher” training
- Develop training library
- Develop skill driven wage policies
- Oversee employee policy training
- Conduct “lesson learned” reviews
- Insure best practice & standard practice training
Sales
- Oversee project enhancement & landscape upgrades
- Develop a responsible enhancement plan for each project (safety, life cycle, long term cost management, curb appeal
- Oversee enhancement work team efficiency
- Oversee enhancement work team quality
- Oversee budget to actual
- Conduct lessons learned reviews
- Sell Enhancement projects. This includes bid preparation, submittal, and overseeing project until completion.
- Develop new leads of Maintenance Prospects
- Target sales for increased route density.
- New account Sales, Be able to measure for bid estimate, create bid proposals and present /close sale
- Manage renewals (Re-Conversion)
- Establish trust – competency, communications, corporate
- Maintain a client management schedule
- Set high standards
- Provide planning tools
Administrative
- Oversee & administrate field related reporting
- Time sheet reporting
- Materials coding
- Hire documentation
- Employee discipline documentation
- Dismissal documentation
- Employee review documentation
- Supports branch vision, performs accordingly and passes it on to employees.
- Upholds and enforces all Triple J policies. Provides feedback to employees on procedures and policies.
- Monitors direct labor budgets.
- Keeps office informed of changes in job and billing status.
- Provides accurate and timely paperwork flow from field to office.
- Actively supports branch safety program.
- Insures extra work is billed on time.
- Assists with sales and renewals as appropriate.
- Volunteers for projects and programs, makes improvements and adds suggestions for existing programs.
- Provides creative solutions to problems.
- Thinks ahead, has pro-active plan to keep Triple J ahead of the competition.
- Assumes responsibility, authority, and is accountable for all activities within an area.
- Goes beyond the client expectations of service. Must be able to anticipate client’s needs.
- Aware of the pulse of the organization and keeps immediate supervisors and those he is responsible for informed.
Marketing
- Manage your market
- Conduct a market study
- Build market density
- Post contacts and dates of contacts
- Post follow-up meeting dates
- Develop & calendar contract renewals
- Send or deliver auto renewal letters
- Post cold calling selling schudle
- Understand the customers value chain
- Create ways to move up the chain
- Price to the market segments ability to pay
- Create walletshare strategy (service line sales, snow, arbor, irrigation, etc.)
- Developing market segment specific (read segment specific trade magazines, join market specific trade organizations, attend real estate related trade shows & attend HOA/POA meetings
Personal Effectiveness
- Manage personal effectiveness
- Competency trust
- Communication skills
- Network management (drive marketing & Re-Conversion success)
- Personal organization &Time management
REQUIREMENT (KNOWLEDGE, SKILLS, AND ABILITIES)
- Must be able to prioritize multiple deadlines & keep up a fast pace environment
- Good communicating with Persons Inside and Outside the organization, representing the organization to the public, government, and other external sources.
- Developing, designing, or creating new applications, ideas, relationships
- Developing and Building Teams (Encouraging and building mutual trust, respect, and cooperation among team members and maintaining Interpersonal relationships.)
- Making Decisions and Solving Problems (Analyzing information and evaluating results to choose the best solution and solve problems, and good attitude).
- Organizing, Planning, and Prioritizing Work (Developing specific goals and plans to prioritize, organize, and accomplish the work.)
- Highly proficient in the following software programs: (Excel Word, Publisher, Emails, Internet, & PowerPoint
- Knowledge of operation of standard office equipment (Fax, Copier, Scanner etc.)
- Proficient with smart phones and tablets
- Strong Communication skills - written and verbal (Basic reading, verbal, writing and grammar)
- Information gathering and information monitoring
- Attention to detail and accuracy, Flexibility & Adaptability
- Client service orientation
- Teamwork oriented
- Ability to stay focused, efficient, and effective in managing multiple priorities.
- Professional demeanor and ability to defuse emotional situations in a calm manner.
- Strong interpersonal skills and good judgment
- Proven ability to work independently to achieve accomplishments
- Mature, energetic with a ‘let’s roll up our sleeves’ attitude which is especially important in a small but growing organization
- Proven ability to effectively collaborate with internal team, cross-functional team, and external parties in a rapidly growing environment
EDUCATIONAL QUALIFICATIONS:
College Degree Preferred
CERTIFICATIONS
N/A
ENVIRONMENTAL REQUIREMENTS:
- Limited temperature fluctuations.
PHYSICAL REQUIREMENTS:
Must be able to the following: Sit for long periods of time, able to stand for at least 4 hours at a time, occasionally required to climb stairs, have normal eye/hand motor coordination and the ability to grasp small objects, possess a normal extended reach, must be able to move about, lift up to 40 lbs, and have the ability to determine colors and possess near perception.
Salary.com Estimation for Landscaping Account Manager Naples in Naples, CA
$107,062 to $145,408
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