Product Owner II - Customer Success

The Product Owner II will help create and deliver best in class business systems and operational processes. This individual will be dedicated to one of Estes' IT HUBs, made up of business and technology resources, and will support one or more business services within that HUB. They will interface between the Business team and Scrum teams with the goal of delivering value through technology solutions. The Product Owner will work closely with the Business HUB Lead, IT HUB Lead, RTW, Scrum Masters, SME, and focus groups. The Product Owner represents the business team in helping create Epics and stories prioritized by the business and ensuring clear communication flows back and forth. The individual will help shape and execute the product strategy that meets the department goals, engage in business case development, and ensure adherence to the Agile Scrum process.

• Define & communicate the overall vision, objectives, and goals of the product or service.
• Articulate the minimum viable product needs.
• Identify subject matter experts and create focus groups relevant to initiatives
• Enable delivery of Product Backlog by presenting backlog to team, creating, owning, and refining well-formed epics, and artifacts that describe and detail new products, features and services based on feedback from team, creating user stories and acceptance criteria with the team, and accepting stories as they are completed
• Contribute to the maturity, performance, and growth of the Agile team, ensuring that a definition of ready and definition of done exists at the epic and story level
• Be the Voice of the Customer by becoming an expert in the needs of our internal and external customers.
• Work daily with scrum teams to accept stories and bugs for implementation
• Organize and facilitate UAT testing
• Represent the team, as need, to external stakeholders, leaders, and other teams to ensure alignment and understanding progress of the teams’ work
• Identify opportunities for process optimization and redesign that will allow us to accomplish objectives more quickly and at a higher level of probability
• Partner with cross-functional teams to build, prioritize, and define workflows and requirements
• Create dynamic partnerships and a spirit of teamwork and collaboration
• Communicate effectively with internal stakeholders to identify needs and evaluate alternative business solutions and strategies
• Continually defines ways to increase customer satisfaction and deepen business relationships
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications

• College degree in Business Administration or Management in related area or any combination of education and technical experience which would provide an equivalent background
• Five years of previous experience as a Product Owner or similar role required, preferably in the transportation or logistics industry
• Demonstrated experience in strategic thinking, thought leadership, problem resolution and analytical decision-making required
• Ability to manage multiple projects and tasks required
• Demonstrated expertise using agile methodologies, principles, and frameworks like Scrum, Kanban, SAFe or other scaled agile frameworks preferred
• Deep understanding of the fundamentals of iterative and incremental development, including hands-on experience in leading process improvement initiatives required
• Ability to identify emerging industry and business trends
• Strong influencing skills at senior levels to influence acceptance of new solutions or a new way of working
• Excellent communication, leadership, problem solving, and analytical skills
• Ability to actively listen, to understand assignments and key stakeholder feedback
• Ability to react to project adjustments and alterations promptly and efficiently; flexible during times of change
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
Equal Employment Opportunity
EOE, including disability/vets
City
Richmond
State
Virginia
Employment Type
Full-Time
Job Category
Information Technology
Organization Level
Corporate