Job Posting for Captain at Estiatorio Milos Career Center
Overview
As a Milos brand ambassador, the captain orchestrates a memorable guest experience by fostering a warm, pleasant and welcoming environment. They lead by example and act as impeccable hosts to deliver the highest possible level of service that is synonymous with Milos standards.
Primary roles and responsibilities
Thorough knowledge of food and beverage offerings including ingredients, sources, preparation methods and allergens
Manages pace and sequence across all steps of service by ensuring appropriate coursing, firing and clearing through proper communication with FOH/BOH staff
Exhibits an excellent service attitude and is willing to go the extra mile to accommodate guests
Inspects all aspects of the dining room including table settings, chairs and floors to ensure proper maintenance and safety, takes immediate action to correct any issues
Develops relationship with guests, routinely checks in with during service to ensure satisfaction
Accurately and efficiently prepares guests checks and accepts payment
Ensures side work is completed and dining room supplies are well stocked, reports any supply shortages to FOH management
Reviews daily specials, stations and other applicable announcements
Trains new hires on Milos’ service standards, menu items, and food/beverage pairings
Must be flexible and able to adjust to meet the changing needs of the restaurant
Maintains a high level of professionalism and communicates effectively
Acts as a Milos brand ambassador when communicating with guests
Upholds a good self-image and can command the respect of the employees
Leads with consideration and patience to achieve desired results through high quality service
Requirements
A minimum of three to five (3-5) years’ experience in a similar role
Experience using restaurant point-of-sale (POS) systems
Ability to make responsible, impromptu decisions in accordance with the steps of service and Milos standards
Strong food and beverage knowledge, ability to properly articulate menu selections
Possesses strong organizational and multitasking skills
Is result-driven, works well under pressure in a fast-paced environment
Superb customer service and interpersonal skills
Professional, articulate, friendly, and punctual
Salary.com Estimation for Captain in Las Vegas, NV
$20,769 to $27,842
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